Integration features
Scheduling modes
- Event link: the agent shares a link to a specific Calendly event type, and the visitor books on your Calendly page.
- Live calendar: the agent reads your real availability and creates bookings inside the conversation.
Agent actions
In live calendar mode, you choose which actions your agent can perform:- Check availability: present real open time slots from your Calendly calendar.
- Book a meeting: confirm the visitor’s details and schedule the appointment.
- Reschedule a meeting: help a visitor move an existing meeting to a new time.
Key capabilities
- Multiple event types: offer different meeting types and tell the agent when to use each one.
- Permission control: enable availability, booking, and rescheduling independently per task.
- Unified inbox: every conversation appears in your Dimedove dashboard alongside all other channels, and any bookings made during a conversation are tracked right within it.
Getting connected
To connect your Calendly account:- Navigate to your agent’s Tasks and add a Calendar task.
- Select Calendly as the provider.
- Choose event link mode and paste a booking URL, or choose live calendar mode and enter your Calendly token.
- Add the event type(s) visitors can book, with a label and an optional condition for each.
- Choose which actions the agent can perform, then save and test.
Live calendar mode requires a Calendly plan that provides API access. Calendar tasks are part of Dimedove’s agent task capabilities. See the Calendar task documentation for full setup details.