> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dimedove.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Human Fallback

> Configure when your agent escalates to human assistance

Your agent can automatically mark conversations as requiring human assistance when certain situations arise.

## When Agent Escalates

* **Complex Inquiries**: Questions beyond the agent's knowledge
* **User Requests**: When someone specifically asks to speak with a human
* **Sentiment Detection**: Frustrated or upset visitors
* **Custom Scenarios**: Specific situations you define that require human assistance