> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dimedove.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Enable AI-powered email responses by forwarding inbound emails to your agents

<Info>
  Email channels are available to teams on the Pro subscription and above.
</Info>

Email channels extend your AI agents to handle inbound email conversations. Forward emails from your existing business addresses to a dedicated Dimedove address, and your assigned agent will automatically respond to customers on your behalf.

## Key Features

### Inbound Email Forwarding

* Forward emails from any business address (support@, sales@, info@, etc.)
* Each channel receives a unique Dimedove inbound address
* Works with any email provider that supports forwarding (Gmail, Outlook, Yahoo, etc.)
* Maintain your existing email addresses while adding AI support

### AI-Powered Responses

* Agent automatically responds to incoming emails
* Full access to your agent's knowledge base and configured tasks
* Consistent tone and messaging across all email responses
* Override instructions allow channel-specific agent behavior

### Custom Domain Replies

* Send replies from your own verified domain instead of a Dimedove address
* Complete DNS verification process with DKIM support
* Professional appearance with replies coming from your business domain
* Fallback to Dimedove address if domain is not verified

### Thread Continuity

* Proper email threading maintains conversation context
* RFC 5322 compliant headers ensure replies appear in the same thread
* Full conversation history preserved across multiple exchanges
* Email clients display conversations correctly

### Human Handoff

* Team members can take over conversations at any time
* Choose between permanent handoff or timeout-based resume
* When set to resume after timeout, agent automatically continues after a period of human inactivity
* All email threads visible in your unified inbox

## Benefits

* **24/7 Coverage**: Respond to customer emails at any hour without staffing concerns
* **Faster Response Times**: Instant replies reduce customer wait times
* **Consistent Quality**: Same level of detail and tone for every response
* **Reduced Workload**: Handle routine inquiries automatically, freeing your team for complex issues
* **Unified Management**: All email conversations flow into your Dimedove inbox alongside chat and other channels
* **Full History**: Complete conversation records for compliance and reference