> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dimedove.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Usage

> What Dimedove usage is and how it will be measured and charged on paid plans.

# Qualified Opportunities

Every business on a paid Dimedove plan benefits from an **outcomes-based pricing layer**.\
This ensures that, beyond base subscription features, you only pay variable usage when our agents deliver clear business value.

The outcome unit we measure is called a **Qualified Opportunity**.

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## Definition

A **Qualified Opportunity** represents a conversation where the agent successfully advances a visitor, client, or prospect in a way that meets the business’s own definition of qualification.

This reflects the kind of work a Business Development Representative (BDR) or broker would normally do when turning interest into an opportunity for follow-up.

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## How we count

A conversation is counted as **one Qualified Opportunity** when it meets one of the performance metrics defined by the business during agent setup. These criteria, when fulfilled, represent an **inferred Qualified Opportunity**:

1. **Instructions-Aligned Outcome**\
   The conversation counts when the agent achieves the intended outcome described in its **Instructions**. An internal Dimedove evaluation agent determines whether the conversation fulfilled this intent, and records a short rationale.

2. **Task Completion**\
   The conversation counts when the agent completes a specific Task (e.g., *book a demo*, *request a quote*, *handoff to broker*). The Task is selected from the list of Tasks defined in the agent configuration.

3. **Data Signal Collection**\
   The conversation counts when the agent captures a minimum number of qualification datapoints (e.g., *budget*, *timeline*, *intent*, *needs*). The business selects which datapoints matter most, from a predefined list provided by Dimedove.

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## Guardrails and transparency

* **One conversation can have at most one Qualified Opportunity.**
* **Businesses configure, but Dimedove enforces guardrails.** This prevents overly complex or unrealistic definitions.
* **Every Qualified Opportunity includes an explanation** (e.g., *"Captured Budget + Timeline + Needs"* or *"Completed Task: Book demo"*) for transparency.
* **Performance metrics must accurately reflect business objectives.** The chosen performance metric directly impacts your agent's conversational direction, focus areas, and operational efficiency. Selecting an inappropriate metric may lead to suboptimal agent behavior. Refer to our [Terms of Service](/legal/terms-of-service) for details on performance metric requirements.
* **Disputes:** If you believe a Qualified Opportunity was incorrectly counted, contact **[billing@dimedove.com](mailto:billing@dimedove.com)** for review.

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## Why this matters

This model ensures that:

* You benefit from **variable pricing tied to meaningful outcomes**, not just abstract usage volume.
* Qualification is measured in a way that is **aligned with each your business’s goals**, while remaining **consistent and fair** across all organizations.
* The process is **transparent**: every counted opportunity is logged with a reason.

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## Disputes

If you believe a Qualified Opportunity was incorrectly counted, contact **[billing@dimedove.com](mailto:billing@dimedove.com)** for review.