> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dimedove.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuration

> Configure phone numbers, services, and usage limits

## Adding Phone Numbers

**Prerequisites**:

* Active team subscription
* Valid payment method on file

**Process**:

1. Navigate to Telephony section
2. Click "Add" button
3. Review pricing information
4. Accept terms and complete purchase
5. Phone number is instantly available

## Basic Configuration

### Phone Number Name

Internal identifier for organizing phone numbers. Not shown to callers or SMS users.

### Agent Assignment

* Every phone number must be connected to an agent
* Agent must be in "Live" status
* One agent can handle multiple phone numbers
* Agent's knowledge base, tasks, and behavior apply to both voice and SMS

## Service Configuration

Each phone number can offer voice calls, SMS messaging, or both.

### Calls Service

**When Enabled**:

* Inbound calls are answered by your agent
* Conversations are transcribed in real-time
* Call recordings and transcripts are saved

**Configuration**:

* Enable/disable toggle
* Optional monthly minutes limit

### SMS Service

**When Enabled**:

* Inbound SMS messages are received by your agent
* Agent responds via SMS
* Multi-turn conversations supported
* SMS threads appear in Inbox

**Configuration**:

* Enable/disable toggle
* Optional monthly SMS limit

### Service Requirements

* At least one service must be enabled for phone number to be active
* Cannot disable both services while phone number is enabled
* Agent must be assigned before enabling any services

## Usage Limits

### Monthly Call Minutes Limit

* Set a positive integer or leave empty for unlimited
* When limit is reached, calls are no longer answered
* Limit resets at beginning of each calendar month
* First 60 minutes per month are free (shared across all phone numbers)

**Example**: Setting 300 minutes means:

* First 60 minutes free (shared)
* Next 240 minutes charged at standard rates
* After 300 total minutes, calls stop until next month

### Monthly SMS Limit

* Set a positive integer or leave empty for unlimited
* When limit is reached, SMS service stops responding
* Limit resets at beginning of each calendar month
* First 100 SMS per month are free (shared across all phone numbers)
* Both incoming and outgoing messages count toward limit

**Example**: Setting 1000 messages means:

* First 100 messages free (shared)
* Next 900 messages charged at standard rates
* After 1000 total messages, SMS stops until next month

## Phone Number Status

### Disabled

* Phone number is configured but not active
* Calls and SMS are not answered
* No usage charges

### Enabled

* Phone number is fully active
* Calls and SMS are answered and processed
* Usage is tracked and billed

## Enabling Phone Numbers

**Prerequisites**:

* Phone number has a name
* Agent is assigned and live
* At least one service is enabled

**Process**:

1. Toggle status switch to "Enabled"
2. Phone number becomes immediately active

## Disabling Phone Numbers

Toggle status to "Disabled" to temporarily deactivate.

* Services immediately stop
* Configuration is preserved
* No usage charges while disabled

## Deleting Phone Numbers

**Requirements**:

* Phone number must be disabled first
* Cannot be undone

**Process**:

1. Disable the phone number
2. Click "Delete" action
3. Confirm deletion

**Note**: Phone number is released and may be reassigned to others. Conversation history remains in Inbox.

## Advanced Configuration

### Integration with Workflows

**Inbox**: All calls and SMS appear as chat conversations

**Contacts**: Phone numbers link to contact records, caller ID enriches profiles

**Webhooks**: Telephony events trigger webhooks

**Tasks**: Agents can execute tasks during calls and SMS conversations