FAQs
Frequently Asked Questions
Common questions and answers about using Dimedove
Find answers to the most common questions about Dimedove.
What is Dimedove?
What is Dimedove?
Dimedove is a no-code agent building platform for businesses selling in the AI era. It helps qualify prospects and customers through intelligent conversations.
How do I install the agent on my website?
How do I install the agent on my website?
Simply add the JavaScript widget code to your website using your agent ID and
publishable key. See our Installation Guide for
details.
What are contact insights and attributes?
What are contact insights and attributes?
Contact insights are unstructured data points collected from conversations,
while attributes are structured data points that make up contact cards for
unified data across your contacts.
How do webhooks work with Dimedove?
How do webhooks work with Dimedove?
Webhooks send real-time notifications when events occur (chat started/ended,
contact insights created, tasks completed). They include encrypted signatures
for security verification.
Can I customize my agent's behavior and personality?
Can I customize my agent's behavior and personality?
Yes, you can configure your agent’s identity, instructions, personality, tone,
first message, and many other behavioral settings to match your business
needs.
What integrations are available?
What integrations are available?
We’re building integrations with HubSpot, Salesforce, Pipedrive, Attio,
Klaviyo, Shopify, Slack, Notion, Google Drive, and OneDrive. All are currently
in development.
How do I manage my team and monitor agent performance?
How do I manage my team and monitor agent performance?
Use the Team section to onboard and manage your team, and the Usage page to
get an overview of tasks accomplished by agents in your team.
How do I contact support?
How do I contact support?
For support questions, reach out to support@dimedove.com.
Do you have questions or need help onboarding?
Do you have questions or need help onboarding?
If you need onboarding help or have questions for the founder, directly book a call with Felix: cal.com/felixsimard/onboarding.