Last Updated: 2026-03-13 These Terms of Service (this “Agreement”) are entered into by and between Dimedove Technologies Inc., operating as “Dimedove” (“Company,” “we,” “us,” or “our”) and the entity or person accessing or using any Services (“Customer,” “you,” or “your”). If you are accessing or using the Services on behalf of your company or organization, you represent that you are authorized to accept this Agreement on behalf of such entity, and all references to “you” or “Customer” reference such entity. Company Information: Dimedove Technologies Inc. 4 Pl. Ville-Marie #300 Montréal, QC H3B 2E7, Canada This Agreement governs Customer’s access to and use of Dimedove’s AI agent building platform and related services, and sets forth the terms and conditions under which those services will be provided. BY ACCESSING OR USING ANY SERVICES, CLICKING “I ACCEPT,” OR OTHERWISE INDICATING YOUR ACCEPTANCE, YOU ARE AGREEING TO BE BOUND BY ALL TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT ACCESS OR USE THE SERVICES.
1. DEFINITIONS
“Account” means the account created by Customer to access and use the Services through the Platform. “AI Agent” means artificial intelligence-powered conversational agents created, configured, and deployed by Customer using the Services. “AI Output” means any text, data, content, or other material generated by an AI Agent in response to user input or automated triggers. “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party. “API Key” means the secret authentication credential issued by Dimedove to Customer for accessing the Dimedove API. “Channel” means any communication medium through which AI Agents may be deployed, including web chat, email, phone, SMS, Slack, Facebook Messenger, Instagram, and other supported platforms. “Customer Data” means all data, content, and information submitted to the Services by or on behalf of Customer, including configurations, conversation data, knowledge base content, workflow definitions, and other content. For the avoidance of doubt, data collected through Customer’s use of Dimedove Apps is Customer Data. “Customer Properties” means Customer’s websites, applications, platforms, or other digital properties through which Customer deploys AI Agents or Dimedove Apps. “Dimedove Apps” or “Apps” means custom applications built by Customer using the Dimedove API to create tailored experiences for Customer’s end users. “Documentation” means technical documentation, user guides, and help materials for the Services. “End Users” means individuals who interact with AI Agents created by Customer. “External Users” means end users of a Customer’s Dimedove App who interact with the Services through the Dimedove API. “Order Form” means any document (including online registration) that references this Agreement and specifies Services, pricing, and terms. “Platform” means Dimedove’s proprietary platform accessible at https://dashboard.dimedove.com and successor URLs. “Services” means Dimedove’s AI agent building platform, including the Platform, APIs, Dimedove Apps, integrations, Channels, workflows, and related services. “Subscription Plan” means the selected service tier, features, limits, and pricing. “Subscription Term” means the period of authorized access to Services. “Workflow” means an automated sequence of actions configured by Customer within the Platform, triggered by platform events such as form submissions, inbound messages, or webhook calls.2. SERVICES
2.1 Service Description
Dimedove provides a platform for creating, configuring, and deploying AI Agents across multiple Channels. Services include conversation management, analytics, integrations, knowledge base management, workflows, Dimedove Apps, and related tools.2.2 Service Provision
Services are provided on a subscription basis for the Subscription Term specified in the Order Form or Subscription Plan. Access is subject to usage limits defined by the applicable Subscription Plan.2.3 Access and Use
Access Rights: Limited, non-exclusive, non-transferable right to use Services during the Subscription Term for internal business purposes and, where applicable, to provide services to Customer’s own end users through Dimedove Apps. Authorized Users: Employees, contractors, and Affiliates’ personnel may use Services, with Customer responsible for compliance. Account Security: Customer is responsible for account credentials and must promptly notify Dimedove of any unauthorized access.2.4 AI Agent Deployment
Customer may deploy AI Agents on Customer Properties and through supported Channels. Customer is responsible for the configuration and lawful deployment of AI Agents. Dimedove provides platform-level safeguards, abuse prevention tools, and security measures; however, Customer acknowledges that:- AI Agents generate probabilistic outputs using third-party AI models and may produce inaccurate, incomplete, biased, or unexpected responses
- Dimedove does not guarantee the accuracy, appropriateness, or legal compliance of any AI Output
- Customer is the deployer and publisher of AI Agents and AI Outputs on Customer Properties and is responsible for the content delivered through those AI Agents
- Customer must maintain active oversight of AI Agent interactions, including periodic review of conversation logs, configuration of guardrails appropriate to the use case, prompt response to flagged or escalated interactions, and maintenance of up-to-date agent instructions and knowledge base content
2.5 APIs and Integrations
APIs may be used solely in connection with authorized use of Services. Dimedove may monitor API usage and implement rate limits as specified in the applicable Subscription Plan.2.6 Dimedove Apps and API Terms
Customer may use the Dimedove API to build and operate Dimedove Apps, subject to the following terms: API Access and Usage:- API access is provided through API Keys issued to Customer’s team. API Keys are confidential credentials and Customer is solely responsible for securing them. Dimedove shall have no liability for unauthorized access or data exposure resulting from compromised, shared, or improperly stored API Keys.
- API usage is subject to rate limits and usage quotas defined by Customer’s Subscription Plan. Dimedove reserves the right to throttle or temporarily suspend API access to prevent abuse, protect platform stability, or enforce plan limits.
- Dimedove will use commercially reasonable efforts to maintain backwards compatibility for the current version of the API. In the event of breaking changes or endpoint deprecation, Dimedove will provide at least 90 days’ advance notice through Documentation updates and email notification.
- All data collected, generated, or processed through Customer’s Dimedove Apps, including conversation data, External User information, and interaction logs, constitutes Customer Data as defined in Section 1. Customer retains all right, title, and interest in such data. Dimedove does not claim ownership of Customer Data.
- Dimedove will not use Customer Data collected through Apps to train AI models, sell or license Customer Data to third parties, or use Customer Data to build competing products or services.
- Customer is solely responsible for providing appropriate privacy notices, terms of service, and obtaining necessary consents from External Users of Customer’s Dimedove Apps.
- Customer is responsible for the design, functionality, and compliance of Dimedove Apps, including how AI Outputs and any generative user interface components are presented to External Users.
- Customer must ensure that Dimedove Apps comply with applicable laws and regulations, including privacy, consumer protection, and industry-specific requirements.
- Customer is responsible for providing end-user support for Dimedove Apps. Dimedove’s support obligations extend only to the underlying platform and API functionality, not to Customer’s application-level issues.
3. CUSTOMER OBLIGATIONS AND RESTRICTIONS
3.1 General Obligations
Customer agrees to:- Use Services in compliance with applicable laws, regulations, and this Agreement
- Provide accurate information
- Maintain account security
- Notify Dimedove of unauthorized access
- Ensure that Customer’s use of the Services, including the configuration and deployment of AI Agents and Dimedove Apps, complies with applicable privacy and data protection laws in Customer’s jurisdiction
3.2 Acceptable Use Policy
Customer agrees not to:- Engage in illegal activities or support illegal purposes
- Create AI Agents for harassment, fraud, or harmful conduct
- Spread malware or disrupt Services
- Collect personal data without proper consent
- Impersonate individuals or generate defamatory or illegal content
- Reverse engineer or circumvent security measures
- Resell Services without authorization
- Use the API to build applications that compete directly with the Dimedove platform
3.3 Content Standards
Content generated via AI Agents must:- Comply with content standards and intellectual property rights
- Be lawful, accurate, and appropriate for intended audiences
3.4 Shared Compliance Responsibilities
Dimedove provides platform-level safeguards, abuse prevention tools, and privacy protections. Customer is responsible for configuring, monitoring, and managing AI Agents to ensure compliance with applicable laws and business needs. This includes, without limitation:- Configuring AI Agent behavior, instructions, and guardrails appropriate to Customer’s use case and industry
- Monitoring AI Agent conversations and responding promptly to issues, escalations, or flagged interactions
- Ensuring compliance with the terms of service of each Channel through which AI Agents are deployed (including Slack, Facebook, Instagram, and other third-party platforms)
- For voice and phone-based AI Agents: compliance with applicable telemarketing, consent, and communications laws (including CRTC regulations in Canada and TCPA in the United States, where applicable)
- For Dimedove Apps: providing appropriate end-user terms, privacy notices, and consent mechanisms for External Users
3.5 Performance Metric Requirements
Customer must configure AI Agent performance metrics that accurately reflect the agent’s intended business objectives and defined behavior. Performance metrics directly impact the agent’s conversational direction, focus areas, and operational efficiency. Customer acknowledges that:- Performance metrics must be achievable, logical, and relevant to the agent’s purpose and capabilities
- Metrics must align with the agent’s instructions and intended outcomes
- Improperly configured metrics may result in suboptimal agent behavior and reduced effectiveness
- Metrics must comply with applicable laws and ethical business practices
- Do not appropriately reflect the agent’s defined behavior or stated intent
- Are unachievable given the agent’s capabilities or configuration
- Lack logical connection to measurable business outcomes
- Are irrelevant to the agent’s designated functions or Customer’s business objectives
- Violate applicable laws, regulations, or ethical standards
- Create potential for misleading, deceptive, or harmful interactions
4. PAYMENT TERMS
4.1 Subscription Plans and Pricing
Plans specify features, limits, and fees. Pricing may include base subscription fees, usage-based charges (including charges for qualified opportunities, phone minutes, SMS messages, and API usage), and add-ons.4.2 Payment Processing
Payments processed via Stripe, Inc. Customer authorizes recurring and usage-based charges. Customer must maintain valid payment methods.4.3 Billing
Fees billed monthly or annually. Usage-based and overage charges billed in arrears based on actual consumption. Disputes must be reported within 30 days.4.4 Taxes
Customer responsible for all taxes except Dimedove’s income taxes.4.5 Fee Changes
Dimedove may adjust fees with 30 days’ advance notice.4.6 Non-Payment and Suspension
Dimedove may suspend or terminate Services for overdue accounts, violations of Acceptable Use, or security risks.5. DATA OWNERSHIP AND PROCESSING
5.1 Customer Data Ownership
Customer retains all right, title, and interest in Customer Data. Dimedove does not claim ownership of Customer Data and may process Customer Data solely to provide and maintain the Services. This includes data collected through AI Agent interactions, Dimedove Apps, knowledge base content, workflow configurations, and contact information gathered through the platform.5.2 Dimedove Data Rights
Dimedove may:- Process Customer Data for hosting, backup, support, and service delivery
- Use aggregated, anonymized, or de-identified data for service improvement, analytics, and platform optimization
- Not use conversation data to train AI models
5.3 Privacy and Security
Governed by Privacy Policy. Dimedove implements safeguards and conducts Privacy Impact Assessments (PIAs), including for cross-border transfers.5.4 Subprocessors
Dimedove uses trusted subprocessors to provide the Services. Current list: Subprocessors List. The subprocessors list is updated from time to time with notice to Customer.5.5 Data Retention and Deletion
Data retained for Subscription Term and deleted or returned upon request or termination, subject to legal requirements and the data export provisions set forth in Section 6.6. DATA PORTABILITY AND EXPORT
6.1 Ongoing Export Right
Customer may request a copy of Customer Data at any time during the Subscription Term by contacting Dimedove support at support@dimedove.com. Dimedove will use commercially reasonable efforts to provide the requested data in a standard, machine-readable format (such as JSON or CSV) within thirty (30) business days of receiving a verified request.6.2 Apps Data Export
For Customers using Dimedove Apps, exportable data includes conversation data, contact data, usage logs, and configurations created through the API, to the extent such data is available within the platform.6.3 Migration Assistance
If Customer decides to migrate away from the Dimedove platform, Dimedove will work in good faith with Customer to provide reasonable data export assistance at no additional charge beyond the existing Subscription Plan fees. Dimedove is not obligated to provide data in any third-party proprietary format or to perform custom data transformations.6.4 Platform Discontinuation
In the event that Dimedove discontinues the Services, Dimedove will provide at least ninety (90) days’ advance notice to all active Customers and make Customer Data available for export during that notice period.6.5 Post-Termination Export
Upon termination or expiration of this Agreement, Customer has thirty (30) days from the effective date of termination to request export of Customer Data in accordance with Section 6.1. After this period, Dimedove may delete Customer Data in accordance with its standard data retention and deletion practices, subject to any applicable legal retention requirements.7. INTELLECTUAL PROPERTY
7.1 Dimedove IP
Dimedove retains all right, title, and interest in the Services, Platform, APIs, Documentation, and all related intellectual property. Nothing in this Agreement transfers ownership of Dimedove’s intellectual property to Customer.7.2 Customer IP
Customer retains all right, title, and interest in Customer Data, including AI Agent configurations, instructions, knowledge base content, and workflow definitions.7.3 AI-Generated Content
AI Outputs are generated using third-party AI models and are not independently owned by either party as a matter of intellectual property. Customer has the right to use AI Outputs generated through Customer’s use of the Services for any lawful purpose. Dimedove makes no claim of ownership over AI Outputs generated for Customer.7.4 Feedback
If Customer voluntarily provides suggestions, ideas, or enhancement requests regarding the Services (“Feedback”), Dimedove may use such Feedback without restriction or obligation. For clarity, Feedback does not include Customer Data, AI Agent configurations, proprietary business logic, or any information submitted to the Services in the course of normal platform usage.8. SERVICE LEVEL AND SUPPORT
Services are provided on a commercially reasonable efforts basis unless otherwise agreed. Support is provided via specified channels. Scheduled maintenance may occur with notice.9. TERM AND TERMINATION
9.1 Term
This Agreement continues until terminated in accordance with this Section. Subscriptions renew automatically for successive periods of the same duration unless either party provides written notice of non-renewal prior to the end of the then-current Subscription Term.9.2 Termination for Convenience
Either party may terminate this Agreement for convenience by providing at least thirty (30) days’ written notice to the other party.9.3 Termination for Cause
Either party may terminate this Agreement immediately upon written notice if the other party:- Commits a material breach of this Agreement and fails to cure such breach within thirty (30) days after receiving written notice specifying the breach. This cure period does not apply to breaches of the Acceptable Use Policy (Section 3.2), security violations, or violations of applicable law, for which termination may be immediate.
- Becomes insolvent, files for bankruptcy, or ceases to operate in the ordinary course of business.
9.4 Effect of Termination
Upon termination:- Customer’s access to the Services, including all API Keys, will be deactivated.
- Customer may export Customer Data in accordance with Section 6.5.
- Each party will return or destroy the other party’s Confidential Information upon request.
- The following sections survive termination: Section 1 (Definitions), Section 5 (Data Ownership and Processing), Section 6 (Data Portability and Export), Section 7 (Intellectual Property), Section 10 (Warranties and Disclaimers), Section 11 (Limitation of Liability), Section 12 (Indemnification), Section 13 (Confidential Information), and Section 14 (General Provisions).
10. WARRANTIES AND DISCLAIMERS
Dimedove warrants that Services will substantially conform to Documentation during the Subscription Term. Disclaimer: EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” DIMEDOVE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ERROR-FREE OPERATION. DIMEDOVE DOES NOT WARRANT THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, APPROPRIATE, OR FREE FROM BIAS. CUSTOMER ACKNOWLEDGES THAT AI AGENTS RELY ON THIRD-PARTY AI MODELS THAT MAY PRODUCE UNEXPECTED, INACCURATE, OR INAPPROPRIATE RESPONSES, AND THAT DIMEDOVE DOES NOT CONTROL THE UNDERLYING BEHAVIOR OF SUCH MODELS.11. LIMITATION OF LIABILITY
11.1 Exclusion of Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.11.2 Liability Cap
DIMEDOVE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO DIMEDOVE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS CAP APPLIES PER CLAIM AND IN THE AGGREGATE.11.3 AI-Specific Disclaimer
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, DIMEDOVE SHALL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OR CLAIMS ARISING FROM AI AGENT INTERACTIONS OR AI OUTPUTS, INCLUDING BUT NOT LIMITED TO:- Incorrect, misleading, or incomplete information provided to End Users or External Users
- Failed lead qualification, missed business opportunities, or lost revenue attributed to AI Agent performance
- Reputational harm resulting from AI-generated content or agent behavior
- End User or External User reliance on AI-generated advice, recommendations, or information
- Agent miscommunication, unexpected responses, or failure to escalate appropriately
- Decisions made by End Users or External Users based on AI Agent interactions
12. INDEMNIFICATION
12.1 Dimedove
Dimedove defends Customer against third-party claims that the Services, as provided by Dimedove and used in accordance with this Agreement, infringe such third party’s intellectual property rights, subject to limitations and exclusions.12.2 Customer
Customer indemnifies and holds Dimedove harmless against any third-party claims arising from: (a) Customer Data; (b) Customer’s deployment, configuration, or use of AI Agents, including AI Outputs; (c) Customer’s Dimedove Apps and the interactions of External Users with those Apps; (d) Customer’s violation of applicable laws or this Agreement; or (e) Customer’s failure to obtain required consents or provide required notices to End Users or External Users.13. CONFIDENTIAL INFORMATION
Each party must maintain confidentiality of the other’s non-public information disclosed in connection with this Agreement. Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction. Exceptions apply where disclosure is required by law, provided that the disclosing party gives reasonable advance notice where permitted.14. GENERAL PROVISIONS
- Governing Law: Quebec law and federal Canadian law. Jurisdiction: courts of Montréal, Quebec.
- Dispute Resolution: Good faith negotiations before legal action.
- Force Majeure: Neither party liable for events beyond reasonable control, including natural disasters, government actions, or third-party service outages.
- Assignment: Restricted except in merger or acquisition, with notice to the other party.
- Modifications: Dimedove may modify terms with 30 days’ notice for material changes. Continued use after the notice period constitutes acceptance. If Customer does not agree to the modified terms, Customer may terminate this Agreement in accordance with Section 9.2.
- Severability: Invalid provisions replaced by enforceable equivalents that most closely reflect the original intent.
- Entire Agreement: This Agreement, together with referenced policies (Privacy Policy, Cookie Policy, Security Policy), supersedes prior agreements.
- Notices: Notices via email or platform are deemed received within 24 hours unless bounced.
- Independent Contractors: No partnership, employment, or agency relationship is created by this Agreement.
- Compliance: Each party complies with applicable laws including privacy and data protection.
- Waiver: Failure to enforce any provision does not waive the right to enforce it later.
Contact Information
For questions about these Terms of Service or our data processing practices, please contact: General Support: support@dimedove.comLegal Inquiries: legal@dimedove.com
Security Inquiries: security@dimedove.com Dimedove Technologies Inc. 4 Pl. Ville-Marie #300 Montréal, QC H3B 2E7 Canada
This Terms of Service is part of our comprehensive data protection and privacy framework. For additional information about how we protect and process data, please refer to our Privacy Policy and Security Policy.