Legal
Terms of service
Effective Date: 2025-07-01
Last Updated: 2025-08-27 These Terms of Service (this “Agreement”) are entered into by and between Dimedove Technologies Inc., operating as “Dimedove” (“Company,” “we,” “us,” or “our”) and the entity or person accessing or using any Services (“Customer,” “you,” or “your”). If you are accessing or using the Services on behalf of your company or organization, you represent that you are authorized to accept this Agreement on behalf of such entity, and all references to “you” or “Customer” reference such entity. Company Information:
Dimedove Technologies Inc.
4 Pl. Ville-Marie #300
Montréal, QC H3B 2E7, Canada This Agreement governs Customer’s access to and use of Dimedove’s AI agent building platform and related services, and sets forth the terms and conditions under which those services will be provided. BY ACCESSING OR USING ANY SERVICES, CLICKING “I ACCEPT,” OR OTHERWISE INDICATING YOUR ACCEPTANCE, YOU ARE AGREEING TO BE BOUND BY ALL TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT ACCESS OR USE THE SERVICES.
”AI Agent” means artificial intelligence-powered conversational agents created, configured, and deployed by Customer using the Services.
”Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
”Customer Data” means all data, content, and information submitted to the Services by or on behalf of Customer, including configurations, conversation data, and other content.
”Customer Properties” means Customer’s websites, applications, platforms, or other digital properties through which Customer deploys AI Agents.
”Documentation” means technical documentation, user guides, and help materials for the Services.
”End Users” means individuals who interact with AI Agents created by Customer.
”Order Form” means any document (including online registration) that references this Agreement and specifies Services, pricing, and terms.
”Platform” means Dimedove’s proprietary platform accessible at https://dashboard.dimedove.com and successor URLs.
”Services” means Dimedove’s AI agent building platform, including APIs, integrations, and related services.
”Subscription Plan” means the selected service tier, features, limits, and pricing.
”Subscription Term” means the period of authorized access to Services.
Authorized Users: Employees, contractors, and Affiliates’ personnel may use Services, with Customer responsible for compliance.
Account Security: Customer is responsible for account credentials and must promptly notify Dimedove of any unauthorized access.
Disclaimer: Services are provided “as is.” No warranty of uninterrupted operation, fitness for purpose, or error-free AI outputs.
AI-Specific Disclaimer: AI Agents may generate unexpected, biased, or adversarial outputs. Dimedove provides safeguards and guardrails but Customers must remain actively involved in oversight.
Legal Inquiries: legal@dimedove.com
Security Inquiries: security@dimedove.com Dimedove Technologies Inc.
4 Pl. Ville-Marie #300
Montréal, QC H3B 2E7
Canada
This Terms of Service is part of our comprehensive data protection and privacy framework. For additional information about how we protect and process data, please refer to our Privacy Policy and Security Policy.
Last Updated: 2025-08-27 These Terms of Service (this “Agreement”) are entered into by and between Dimedove Technologies Inc., operating as “Dimedove” (“Company,” “we,” “us,” or “our”) and the entity or person accessing or using any Services (“Customer,” “you,” or “your”). If you are accessing or using the Services on behalf of your company or organization, you represent that you are authorized to accept this Agreement on behalf of such entity, and all references to “you” or “Customer” reference such entity. Company Information:
Dimedove Technologies Inc.
4 Pl. Ville-Marie #300
Montréal, QC H3B 2E7, Canada This Agreement governs Customer’s access to and use of Dimedove’s AI agent building platform and related services, and sets forth the terms and conditions under which those services will be provided. BY ACCESSING OR USING ANY SERVICES, CLICKING “I ACCEPT,” OR OTHERWISE INDICATING YOUR ACCEPTANCE, YOU ARE AGREEING TO BE BOUND BY ALL TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT ACCESS OR USE THE SERVICES.
1. DEFINITIONS
“Account” means the account created by Customer to access and use the Services through the Platform.”AI Agent” means artificial intelligence-powered conversational agents created, configured, and deployed by Customer using the Services.
”Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
”Customer Data” means all data, content, and information submitted to the Services by or on behalf of Customer, including configurations, conversation data, and other content.
”Customer Properties” means Customer’s websites, applications, platforms, or other digital properties through which Customer deploys AI Agents.
”Documentation” means technical documentation, user guides, and help materials for the Services.
”End Users” means individuals who interact with AI Agents created by Customer.
”Order Form” means any document (including online registration) that references this Agreement and specifies Services, pricing, and terms.
”Platform” means Dimedove’s proprietary platform accessible at https://dashboard.dimedove.com and successor URLs.
”Services” means Dimedove’s AI agent building platform, including APIs, integrations, and related services.
”Subscription Plan” means the selected service tier, features, limits, and pricing.
”Subscription Term” means the period of authorized access to Services.
2. SERVICES
2.1 Service Description
Dimedove provides a platform for creating, configuring, and deploying AI Agents. Services include conversation management, analytics, integrations, and related tools.2.2 Service Provision
Services are provided on a subscription basis for the Subscription Term specified in the Order Form or Subscription Plan. Access is subject to usage limits.2.3 Access and Use
Access Rights: Limited, non-exclusive, non-transferable right to use Services during the Subscription Term for internal business purposes.Authorized Users: Employees, contractors, and Affiliates’ personnel may use Services, with Customer responsible for compliance.
Account Security: Customer is responsible for account credentials and must promptly notify Dimedove of any unauthorized access.
2.4 AI Agent Deployment
Customer may deploy AI Agents on Customer Properties. Customer is responsible for configuration and lawful deployment. Dimedove provides guardrails, anonymization, abuse prevention, and safeguards; however, Customer must remain actively involved in monitoring and managing their AI Agents.2.5 APIs and Integrations
APIs may be used solely in connection with authorized use of Services. Dimedove may monitor API usage and implement rate limits.3. CUSTOMER OBLIGATIONS AND RESTRICTIONS
3.1 General Obligations
Customer agrees to:- Use Services in compliance with applicable laws, regulations, and this Agreement
- Provide accurate information
- Maintain account security
- Notify Dimedove of unauthorized access
- Ensure AI Agents and deployments comply with privacy laws (Bill 25, PIPEDA, GDPR where applicable)
3.2 Acceptable Use Policy
Customer agrees not to:- Engage in illegal activities or support illegal purposes
- Create AI Agents for harassment, fraud, or harmful conduct
- Spread malware or disrupt Services
- Collect personal data without proper consent
- Impersonate individuals or generate defamatory/illegal content
- Reverse engineer or circumvent security measures
- Resell Services without authorization
3.3 Content Standards
Content generated via AI Agents must:- Comply with content standards and intellectual property rights
- Be lawful, accurate, and appropriate for intended audiences
3.4 Shared Compliance Responsibilities
Dimedove provides safeguards, guardrails, anonymization, and privacy protections. Customers are expected to remain actively involved in configuring, monitoring, and managing AI Agents to ensure compliance with applicable laws and business needs.3.5 Performance Metric Requirements
Customer must configure AI Agent performance metrics that accurately reflect the agent’s intended business objectives and defined behavior. Performance metrics directly impact the agent’s conversational direction, focus areas, and operational efficiency. Customer acknowledges that:- Performance metrics must be achievable, logical, and relevant to the agent’s purpose and capabilities
- Metrics must align with the agent’s instructions and intended outcomes
- Improperly configured metrics may result in suboptimal agent behavior and reduced effectiveness
- Metrics must comply with applicable laws and ethical business practices
- Do not appropriately reflect the agent’s defined behavior or stated intent
- Are unachievable given the agent’s capabilities or configuration
- Lack logical connection to measurable business outcomes
- Are irrelevant to the agent’s designated functions or Customer’s business objectives
- Violate applicable laws, regulations, or ethical standards
- Create potential for misleading, deceptive, or harmful interactions
- Undermine the integrity or effectiveness of the Services
- Generate excessive disputes or billing complications
4. PAYMENT TERMS
4.1 Subscription Plans and Pricing
Plans specify features, limits, and fees. Pricing may include base subscription, usage-based charges, and add-ons.4.2 Payment Processing
Payments processed via Stripe, Inc. Customer authorizes recurring and usage-based charges. Customer must maintain valid payment methods.4.3 Billing
Fees billed monthly or annually. Overage charges billed in arrears. Disputes must be reported within 30 days.4.4 Taxes
Customer responsible for all taxes except Dimedove’s income taxes.4.5 Fee Changes
Dimedove may adjust fees with 30 days’ advance notice.4.6 Non-Payment and Suspension
Dimedove may suspend or terminate Services for overdue accounts, violations of Acceptable Use, or security risks.5. DATA OWNERSHIP AND PROCESSING
5.1 Customer Data Ownership
Customer retains ownership of Customer Data. Dimedove may process Customer Data solely to provide Services.5.2 Dimedove Data Rights
Dimedove may:- Process Customer Data for hosting, backup, and support
- Use aggregated, anonymized, or de-identified data for service improvement
- Not use conversation data to train AI models
5.3 Privacy and Security
Governed by Privacy Policy. Dimedove implements safeguards and conducts Privacy Impact Assessments (PIAs), including for cross-border transfers.5.4 Subprocessors
Dimedove uses trusted subprocessors. Current list: Subprocessors List. Updated from time to time with notice.5.5 Data Retention and Deletion
Data retained for Subscription Term and deleted/returned upon request or termination, subject to legal requirements.6. INTELLECTUAL PROPERTY
Dimedove retains ownership of Services and related IP. Customer owns Customer Data and AI Agent configurations. Feedback provided by Customer may be used freely by Dimedove.7. SERVICE LEVEL AND SUPPORT
Services are provided on a commercially reasonable efforts basis unless otherwise agreed. Support is provided via specified channels. Scheduled maintenance may occur with notice.8. TERM AND TERMINATION
Agreement continues until terminated. Subscriptions renew automatically unless cancelled. Termination may occur for convenience, breach, insolvency, or violation of Acceptable Use. Customer has 30 days post-termination to export data.9. WARRANTIES AND DISCLAIMERS
Dimedove warrants Services will substantially conform to Documentation.Disclaimer: Services are provided “as is.” No warranty of uninterrupted operation, fitness for purpose, or error-free AI outputs.
10. LIMITATION OF LIABILITY
Dimedove not liable for indirect or consequential damages. Liability capped at fees paid in prior 12 months.AI-Specific Disclaimer: AI Agents may generate unexpected, biased, or adversarial outputs. Dimedove provides safeguards and guardrails but Customers must remain actively involved in oversight.
11. INDEMNIFICATION
11.1 Dimedove
Dimedove defends Customer against claims that Services infringe IP rights, subject to limitations and exclusions.11.2 Customer
Customer indemnifies Dimedove against claims arising from Customer Data, AI Agents, or Customer’s use of Services.12. CONFIDENTIAL INFORMATION
Each party must maintain confidentiality of the other’s non-public information. Exceptions apply where disclosure is required by law.13. GENERAL PROVISIONS
- Governing Law: Quebec law and federal Canadian law. Jurisdiction: courts of Montréal, Quebec.
- Dispute Resolution: Good faith negotiations before legal action.
- Force Majeure: Neither party liable for events beyond control.
- Assignment: Restricted except in merger/acquisition.
- Modifications: Dimedove may modify terms with 30 days’ notice for material changes.
- Severability: Invalid provisions replaced by enforceable equivalents.
- Entire Agreement: This Agreement plus referenced policies supersedes prior agreements.
- Notices: Notices via email or platform are deemed received within 24 hours unless bounced.
- Independent Contractors: No partnership or employment created.
- Compliance: Each party complies with applicable laws including privacy and data protection.
Contact Information
For questions about our subprocessors or data processing practices, please contact: General Support: support@dimedove.comLegal Inquiries: legal@dimedove.com
Security Inquiries: security@dimedove.com Dimedove Technologies Inc.
4 Pl. Ville-Marie #300
Montréal, QC H3B 2E7
Canada
This Terms of Service is part of our comprehensive data protection and privacy framework. For additional information about how we protect and process data, please refer to our Privacy Policy and Security Policy.