We’re excited to introduce Forms, a revolutionary approach to prospect qualification that transforms rigid data collection into natural, engaging conversations. Traditional forms force prospects into checkboxes and text fields, limiting the richness and authenticity of the information they share. Forms solve this by deploying your AI agents in a dedicated channel explicitly designed for conversational data collection — enabling you to gather diverse, nuanced insights that traditional input fields could never capture.Forms are perfect for businesses qualifying prospects at scale who need specific datapoints to optimize their conversion flow. Each Form gives your agent a focused mission: collect a defined set of inputs through natural dialogue while leveraging all your existing agent configurations and instructions. You can customize the agent’s behavior specifically for each Form, ensuring the conversation aligns perfectly with your qualification goals. The beauty is in the flexibility — prospects can share complex information, clarify details, and provide context in their own words, all while your agent intelligently guides them through the process.Setting up Forms is effortless. Create a Form, define the data you need, customize your agent’s approach, and Dimedove hosts and manages the entire experience. Each Form gets a shareable link you can embed anywhere — in emails, on landing pages, in ads, or wherever your prospects are. You can assign external IDs for tracking, configure redirect URLs for post-submission flows, and set up webhooks to instantly push collected data into your own systems. Every Form conversation appears in your unified Inbox alongside chat, phone, and SMS interactions, giving you complete visibility across all engagement channels.Forms also support full internationalization, adapting to any language your agent’s business supports, and include built-in preview and testing capabilities so you can perfect the flow before going live.
- Conversational Forms for natural, human-like data collection
- Rich data capture beyond traditional form inputs and constraints
- Agent-powered qualification at scale with intelligent conversation flows
- Fully hosted and managed shareable Form links by Dimedove
- Custom Form configurations with agent behavior tailored per Form
- External ID tracking and post-conversation webhooks for seamless integrations
- Unified Inbox integration showing all Form conversations alongside other channels
- Multi-language support with automatic Form internationalization
- Preview and testing capabilities to validate flows before deployment
Features
- Create unlimited conversational Forms for prospect qualification and data collection
- AI agents collect defined datapoints through natural, engaging dialogue
- Forms leverage existing agent configurations with per-Form customization options
- Fully hosted Form links managed by Dimedove for easy sharing and embedding
- Assign external IDs to Forms for tracking and CRM integration
- Configure redirect URLs to control post-submission user flows
- Post-conversation webhooks to export collected data to external systems in real-time
- All Form conversations stored in unified dashboard Inbox with chat, phone, and SMS
- Rich data collection beyond traditional form inputs — context, clarifications, and nuanced responses
- Built-in Form preview and testing mode to validate conversation flows
- Automatic internationalization supporting all agent-configured languages
- Form-specific agent instruction customization for optimized qualification flows
- Shareable Form links embeddable in emails, landing pages, ads, and campaigns
Bug Fixes
- Improved Form webhook delivery reliability for high-volume scenarios
- Fixed edge cases in multi-step Form conversation state management
- Enhanced Form redirect URL handling for complex parameter passing
- Resolved Form preview mode reset issues after configuration changes
- Optimized Form loading performance for faster initial conversation startup
We’re thrilled to announce native telephony support, bringing your AI agents to voice and SMS channels. Phone calls and text messaging remain natural, trusted, and accessible ways for many prospects to reach businesses. Whether someone prefers the convenience of a quick text or the personal touch of a phone conversation, your agents are now ready to engage meaningfully on both channels.Setting up telephony is remarkably simple. Purchase a managed phone number directly from the Dimedove dashboard, enable calls and/or SMS, assign your agent, and you’re live. No complex integrations, no technical overhead — just seamless deployment to voice and text channels. Your agents leverage state-of-the-art voice models engineered for low latency and natural, delightful voice experiences that feel genuinely human.What makes this truly powerful is continuity. Every phone call and SMS conversation appears directly in your unified Inbox alongside all other interactions. Insights, contact details, and conversation history flow seamlessly across channels. Even better, visitors are recognized by their phone number, allowing agents to pick up conversations exactly where they left off — whether the last interaction was a text, a call, or a web chat. This level of personalization across voice and SMS creates an agent experience unlike anything available today.
- Native voice and SMS support for AI agents on phone channels
- Managed phone numbers purchasable directly from the dashboard
- Zero-integration setup with instant channel activation
- State-of-the-art voice models for low-latency, natural conversations
- Unified inbox showing all calls, texts, and web conversations together
- Cross-channel recognition with phone number-based visitor identification
- Seamless conversation continuity across voice, SMS, and web channels
Features
- Purchase and manage phone numbers directly from the Dimedove dashboard
- Enable voice calls and/or SMS messaging for any agent with one click
- Assign agents to phone numbers for instant telephony deployment
- Low-latency voice conversations powered by state-of-the-art voice models
- Natural, human-like voice experiences designed for customer engagement
- All phone and SMS conversations accessible in the unified dashboard Inbox
- Automatic visitor recognition through phone numbers across all channels
- Conversation history and context preserved when switching between voice, SMS, and web
- Contact insights and attributes automatically captured from phone interactions
- Separate usage-based charges for telephony services
Bug Fixes
- Improved voice model response latency for faster call interactions
- Enhanced SMS delivery reliability for high-volume scenarios
- Fixed edge cases in cross-channel conversation threading
- Resolved phone number validation issues during purchase flow
- Optimized contact matching logic for phone number recognition
We’re excited to introduce full screen mode, a powerful new deployment option that transforms how you can present your AI agents. This immersive, full-width experience is perfect for businesses wanting to dedicate entire pages to their conversation interface — whether as a standalone support portal, a dedicated consultation page, or an interactive product guide.Full screen mode removes all traditional widget constraints, giving your agent conversations the space they deserve. Your customers get a distraction-free, professional interface that feels like a native part of your brand experience. The setup is effortless: simply navigate to your agent’s Design tab and toggle full screen mode on. Changes apply instantly, and you can switch between full screen and embedded modes anytime without any code changes.This release also includes significant performance improvements across the platform, making your agents faster and more reliable than ever.
- Full screen mode for immersive, full-width agent chat experiences
- Real-time design switching between full screen and embedded modes
- Zero-code deployment with instant configuration updates
- Performance optimizations for faster agent responses
- Enhanced reliability with prompt caching and initialization improvements
Features
- Full screen mode available in the agent Design tab for dedicated conversation pages
- Instant toggle between full screen and embedded widget modes without redeployment
- Optimized full-width interface for immersive customer experiences
- Seamless brand integration with full design control in full screen mode
- Agent prompt caching optimizations for faster response times
- Accelerated agent initialization reducing time-to-first-message
Bug Fixes
- Implemented agent prompt caching optimizations for improved performance
- Fixed duplicate contact creation issue in high-traffic scenarios
- Accelerated agent initialization for faster conversation startup
- Resolved edge cases in full screen mode responsive behavior
- Improved session handling for seamless mode switching
We’re strengthening our commitment to data privacy and security with the implementation of advanced de-identification and anonymization capabilities for third-party LLM processing. This ensures your sensitive data remains protected while maintaining the full power of AI processing capabilities.Additionally, we’re introducing custom agent performance definitions that give businesses complete control over how their agents are measured. Choose from three performance metric options - instructions alignment, task completion, and datapoints gathering - to define exactly how your agents should be incentivized and evaluated.
- De-identification and anonymization for third-party LLM processing
- Custom agent performance metrics with flexible measurement options
- Enhanced data privacy and security commitment
- Improved agent evaluation system for better business alignment
- Minor bug fixes and improvements across the platform
Features
- Implemented de-identification and anonymization for all third-party LLM processing
- Enhanced data privacy and security protocols to protect sensitive information
- Custom agent performance definition system with three metric options: instructions alignment, task completion, and datapoints gathering
- Flexible performance measurement allowing businesses to choose how their agents are incentivized
- Improved agent evaluation system for better business goal alignment
- Comprehensive documentation available at docs.dimedove.com/platform/team/usage
Bug Fixes
- Resolved minor UI inconsistencies in agent performance dashboard
- Fixed data processing edge cases in anonymization pipeline
- Improved error handling for custom performance metric configurations
- Enhanced stability of third-party LLM integration workflows
- Various performance optimizations and minor improvements
We’ve significantly improved our mixture of agents architecture powering agent conversations. Dimedove now leverages breakthroughs from the newly released GPT-5 model from OpenAI, including enhancements in dynamic reasoning (think when needed), optimized instruction following, tool calling, and memory/context management. At the core of our agent architecture, we’ve fundamentally enhanced how agents manage conversation history, weigh user memories, and balance chat history with recent messages.This release delivers smarter, more contextual conversations with improved file handling and clearer progress tracking giving your agents deeper understanding and better user experiences.
- GPT-5 model integration with dynamic reasoning and enhanced instruction following
- Overhauled agent architecture for improved conversation history and memory management
- Enhanced loading states with detailed progress tracking for agent operations
- Larger file upload support for richer agent content and interactions
- Improved contact extraction from insights for third-party scenario handling
Features
- Integration with OpenAI’s GPT-5 model featuring dynamic reasoning capabilities
- Enhanced instruction following and advanced tool calling functionality
- Improved memory and context management for more coherent conversations
- Redesigned agent architecture for better conversation history weighting
- Enhanced user memory consideration in response generation
- Detailed loading states showing agent progress: knowledge base search, reasoning, web browsing, contact updates, and response composition
- Expanded file upload capacity for agent content processing
Bug Fixes
- Enabled larger file uploads for comprehensive agent content processing
- Improved contact attributes extraction from insights for third-party scenarios
- Fixed conversation history balance between recent messages and stored context
- Resolved loading state inconsistencies during agent operations
We’ve rolled out secure webhook signing to help teams verify the authenticity and origin of every request. All outgoing payloads now include signed headers that can be validated with your team’s secret key. Alongside this, we’ve introduced publishable and secret API keys, enabling more secure integrations and scoped installations across environments.This release provides the foundation for building automated workflows that are safe, scalable, and trustworthy — giving your agents more ways to work for you without compromising security.
- Webhook signature headers for tamper detection and origin verification
- Publishable + secret keys for teams managing agents and integrations
- Scoped messenger installs with key-bound validation
- Improved installation security and agent embedding workflows
Features
- Signed webhook headers using team-specific secrets
- Team-level publishable and secret keys now available in dashboard
- Scoped messenger install flows using API key validation
- Install security improvements with tighter key-origin linking
Bug Fixes
- Resolved delayed key regeneration timing bug
- Fixed occasional webhook replay issue on retries
- Corrected key copy-to-clipboard behavior in dashboard
The Dimedove Messenger is now live and installable via
@dimedove/messenger, our official NPM package. With a single line of code, you can add our agent UI to any site — from Webflow and Shopify to custom frameworks like Next.js. We’ve also rolled out visual and behavioral enhancements: adaptive smart replies, agent memory improvements, and full security control for domains and CORS.This update empowers teams to launch secure, beautiful, and responsive agent experiences — faster than ever.- Messenger install package (
@dimedove/messenger) for frictionless setup - Domain whitelisting and dynamic CORS for secure embedding
- Memory improvements for better conversation history and continuity
- Messenger UX enhancements: translucent UI, embedded feel, auto-adaptive dark mode, design control
- Smart reply system for adaptive conversation suggestions
Features
- Initial release of
@dimedove/messengerpackage - Built-in support for Webflow, Shopify, Wix, and custom frameworks
- Domain restrictions and dynamic CORS handling per workspace
- Messenger design refresh with liquid-glass styling and branding controls
- Smart reply suggestions and improved context-following behavior
- Agent memory improvements for returning visitors
Bug Fixes
- Fixed cross-origin embed inconsistencies with Webflow sites
- Corrected message duplication on fast reply inputs
- Improved initial load performance on low-bandwidth connections
- Resolved scroll locking bug on mobile messenger window
We’ve officially entered beta. This release introduces the full Dimedove dashboard experience — complete with team roles, agent creation and configuration, knowledge source management, and core security controls. Contacts and Inbox are now available to help businesses track interactions, extract structured insights, and manage conversations live. Behind the scenes, we’ve laid the groundwork with hardened cloud infrastructure and improved deployment automation to support the scale ahead.
- Dashboard beta with team roles, agent creation, and knowledge config
- Inbox launch with live view, agent actions, and flagged conversations
- Contacts system with attribute management and automatic insight capture
- Security controls including role-based access, logouts, and domain restrictions
- UX improvements to agent setup, knowledge inputs, and team workflows
- Infrastructure hardening for safer deployments and improved reliability
Features
- Beta dashboard with agent configuration, team access, and usage monitoring
- Contacts launched with insight extraction and custom attributes
- Inbox with real-time visibility, flagged conversation tracking, and summaries
- Role-based access control with admin/member support
- Live agent security settings including allowed domains and sign-out tools
- Deployment pipeline hardened with automated scaling and geo-protection
Bug Fixes
- Resolved inconsistent agent saving states in creation flow
- Fixed contact list sync delay after new conversations
- Corrected edge case crashes on empty team dashboards
- Minor visual fixes in the Inbox session viewer