Emails let your agents handle inbound email conversations. Forward emails from your business addresses to a Dimedove-generated inbound address, assign an agent, and responses go out automatically. You can verify your own domain to send replies from your business address instead of the Dimedove address, with DNS-based verification for DKIM authentication.All email threads appear in your unified Inbox alongside chat, phone, SMS, and Slack. Team members can take over conversations when needed, with configurable handoff behavior: permanent takeover or automatic resume after a timeout. Composition settings include custom signatures, CC/BCC recipients, quoted thread inclusion, and original CC preservation.
- Inbound email forwarding from any business address to your AI agents
- Automatic AI responses using your agent’s full knowledge base and capabilities
- Custom domain verification with DKIM support for professional reply addresses
- Proper email threading with RFC 5322 compliant headers
- Flexible human handoff with permanent or timeout-based resume options
- Unified Inbox integration showing all email conversations alongside other channels
- Configurable composition including signatures, CC/BCC, and quoted threads
Features
- Create emails from the dashboard with automatic inbound address generation
- Forward from any provider that supports mail forwarding (Gmail, Outlook, Yahoo, etc.)
- Assign any published agent to handle email conversations
- Verify custom domains through DNS records for professional reply addresses
- Choose between Dimedove address or verified domain for outgoing replies
- Configure human handoff: permanent takeover or resume after configurable timeout
- Add custom email signatures appended to all agent replies
- Set static CC and BCC recipients for compliance or team visibility
- Toggle quoted thread inclusion and original CC preservation
- All email threads visible in unified Inbox with full conversation history
Notes
- Emails are available to teams on the Pro subscription and above
We’re introducing full Model Context Protocol (MCP) support, giving your agents two powerful new capabilities: connect to external MCP servers to extend what your agents can do, and deploy your own hosted MCP servers to expose your agents to the broader AI ecosystem. Whether you want to bring third-party tools into your agent conversations or make your agents accessible from ChatGPT, automation platforms, and other AI tools, MCP makes it possible.MCP Tasks let your agents connect to any MCP-compatible server during conversations. Configure the server URL, choose your transport protocol, add custom headers for authentication, and your agent automatically discovers and uses the available tools. This opens up integrations with specialized services, custom APIs, and external capabilities that extend your agent far beyond its built-in functionality. A trust acknowledgment ensures you maintain control over which third-party servers your agents can access.MCP Servers flip the script: instead of consuming external tools, you expose your Dimedove agents as tools that other applications can use. Create a hosted MCP server from your dashboard, assign an agent, select which tasks to expose, and optionally enable knowledge base access. Dimedove manages all the infrastructure, so there are no servers to deploy or maintain. Your agents become accessible to ChatGPT apps, AI automation tools like n8n, Make, Gumloop, and Zapier, AI assistants and copilots, and any MCP-compatible client. Built-in rate limiting and analytics give you visibility and control over external usage.
- MCP Tasks for connecting agents to external MCP servers and third-party tools
- MCP Servers for exposing your agents via Dimedove-hosted MCP endpoints
- Selective task exposure to control exactly what external tools can access
- Knowledge base access toggle for MCP server queries
- Connection testing to verify MCP configurations before going live
- Built-in rate limiting and usage analytics for MCP servers
Features
- Create MCP tasks that connect to any external MCP server during conversations
- Configure server URL, transport protocol (Streamable HTTP or SSE), and custom headers
- Automatic tool discovery from connected MCP servers
- Trust acknowledgment workflow for third-party MCP server connections
- Create and manage MCP servers from Settings > MCP in your dashboard
- Assign any published agent to an MCP server
- Selectively expose specific agent tasks through each MCP server
- Enable or disable knowledge base queries per MCP server
- Test MCP server connections and view discovered tools before enabling
- Copy MCP server URLs for easy configuration in external tools
- Live/Draft status with validation ensuring proper configuration before enabling
- Per-server rate limiting to prevent abuse and ensure reliable performance
- All MCP tool calls logged for monitoring and debugging
Notes
- MCP Tasks and MCP Servers are available to teams on the Pro subscription
Teams can now create and manage multiple agents, each becoming an expert in a specific part of your lead qualification flow. Dimedove makes it seamless to assign agents to Forms, Slack channels, Telephony, and more channels coming soon, so you can have specialized qualification agents tailored to each channel’s unique context and audience.Duplicating an existing agent is now as simple as a right-click. All your carefully configured settings, tasks, and prompts are copied to the new agent, letting you build on proven configurations without starting from scratch. Your agent’s content (knowledge base files and websites) starts fresh, giving you full control over what each agent knows.
- Create multiple agents based on your team’s plan
- Duplicate existing agents with all configuration, tasks, expertise, and prompts copied
- Assign agents to channels including Forms, Telephony, and Slack
- Specialize qualification flows with agents tailored to each channel
- Manage limits through your team’s billing settings
Features
- Create new agents directly from the dashboard with a simple name input
- Duplicate any existing agent to create a new agent with the same configuration
- All behavior, design, language, task, expertise, and prompt settings are copied during duplication
- Agent content (files, websites) and preview conversations start fresh for each new agent
- Assign different agents to Forms, phone numbers, and Slack channels
- View and manage agent limits in team billing settings
- Each agent operates independently with its own knowledge base and conversation history
We’re excited to introduce Slack Agents, a powerful new channel that brings your Dimedove agents directly into your Slack workspace. Qualify leads right where your team already works, with consistent AI-powered responses that keep everyone aligned.Connect your Slack workspace through a secure OAuth flow, then create Slack Agents and deploy them to public and private channels. Choose whether your agent responds only when @mentioned (recommended for busy channels) or participates in all thread conversations. All responses are organized in threads, keeping your channels clean while enabling rich, contextual discussions.Every Slack conversation appears in your unified Dimedove Inbox, giving you complete visibility across all channels. Whether a conversation happens on your website, through a form, over the phone, or in Slack, you have one place to see it all.
- Slack workspace connection via secure OAuth integration
- Deploy to public and private channels with simple slash commands
- Flexible response triggers: respond on @mention only or to all thread messages
- Threaded conversations for organized channel management
- Unified Inbox integration showing all Slack conversations alongside other channels
Features
- Connect your Slack workspace to Dimedove through Settings > Integrations
- Create multiple Slack Agents for different purposes or teams
- Assign any published Dimedove agent to handle Slack conversations
- Configure response triggers: mention-only (default, recommended) or all messages in threads
- Add agents to channels using
/invite @Dimedoveand/dimedove add {agent_id}commands - Remove agents from channels with
/dimedove remove - All agent responses posted as threaded replies for clean channel organization
- View and manage all Slack conversations in the Dimedove Inbox
- Enable/disable Slack Agents from the dashboard without removing channel assignments
Notes
- Slack Agents are available to teams on the Pro subscription
- Currently available in public and private channels only (direct message support coming soon)
We’re introducing two powerful new ways for visitors to communicate with your agents: file attachments and voice dictation. These features make conversations richer, more accessible, and more efficient for everyone.With attachments enabled, visitors can share images and documents directly in the chat. Your agent can analyze uploaded files, extract relevant information, and use that context to provide better responses. No more asking visitors to copy and paste document contents or describe images in detail.Dictation brings voice input to your agent conversations. Visitors can tap the microphone button and speak their messages naturally. Their speech is transcribed in real-time using their device’s built-in recognition, and they can review and edit the text before sending. This is especially valuable for mobile users and makes your agent more accessible to everyone.
- File attachments for sharing images and documents in conversations
- Document analysis enabling agents to extract and reference information from uploaded files
- Voice dictation using device-native speech recognition
- Hands-free input ideal for mobile users and accessibility
- Real-time transcription with editing before sending
Features
- Enable attachments in the Design tab to allow visitors to upload files
- Support for most popular image formats (screenshots, photos, visual content)
- Support for common document formats (PDFs, spreadsheets, presentations, text files)
- Agents automatically analyze uploaded files and extract relevant information
- Enable dictation in the Design tab to add voice input to conversations
- Microphone button appears in chat interface when dictation is enabled
- Speech transcribed in real-time using device’s native speech recognition
- Recording automatically stops when visitor finishes speaking
- Transcribed text appears in input field for review and editing before sending
- Dictation language matches agent’s default language setting
- Works on web browsers and mobile devices that support speech recognition
Notes
- Attachments are available to teams on the Pro subscription
- Dictation is available to all teams
We’re rolling out a major set of improvements that help teams iterate faster, organize conversations at scale, and capture data more reliably. First up: Agent Versions. You can now create multiple versions of an agent’s configuration, preview how each behaves, and switch or roll out changes with confidence using a two-step deployment flow. This makes it easy to A/B test instructions, tasks, or knowledge and evolve your agent without disrupting production.Next, we’re introducing Labels: a powerful way to automatically categorize conversations. Define the labels that matter to your business (e.g., product fit, priority, intent), and Dimedove will auto-assign them based on the exchange. Labels appear right in the Inbox for quick scanning and can be managed centrally, giving your team new ways to segment, personalize, and report on outcomes.We’ve also upgraded Forms to be more resilient and structured. You can enable auto-submit to finalize a Form as soon as the agent collects all required inputs, and specify the exact question order the agent should follow. Under the hood, we improved how agents handle task inputs, especially AI-inferred prompts, and tightened email format validation for cleaner data.To round things out, we added a conversation toolbar in the Inbox so you can mark threads as requiring human assistance, quickly export messages, and manually assign labels when needed. A new notifications center lets each teammate subscribe to essential email alerts like “human assistance required” or “qualified opportunity,” so nothing slips through the cracks.And on mobile, the Messenger received a significant UX upgrade with much smoother virtual keyboard handling and layout polish to keep conversations fluid on every device.
- Agent Versions to safely test, preview, and deploy configuration changes with a two-step flow
- Auto-assigned Labels for smarter conversation categorization and faster prioritization in the Inbox
- Inbox conversation toolbar to request human help, export messages, and assign labels manually
- Forms upgrades with auto-submit, precise question ordering, and stronger task/input handling
- Notifications center for opt-in email alerts on key events
- Mobile Messenger improvements with drastically better virtual keyboard handling and UX on small screens
Features
- Create and manage multiple agent configuration versions; preview outputs, A/B test behavior, and switch live versions without downtime
- Two-step deployment separates editing from publishing so production remains stable while you iterate
- Define team labels that are automatically assigned to conversations based on agent understanding; view and filter labels directly in the Inbox
- Manage labels in the dashboard with plan-aware caps for PAYG; labels also appear inline in conversation views
- New Inbox conversation toolbar: mark conversations as requiring human assistance, export messages in one click, and manually assign labels
- Forms: enable auto-submit to complete a Form as soon as required data is captured; set the exact order of inputs for a consistent question flow
- Improved Form task handling and required AI-inferred input collection for more reliable data capture; stricter email format validation for cleaner records
- Notifications center (baseline): subscribe to key email alerts such as “human assistance required” and “qualified opportunity”; expand deeper via webhooks
- Admin quality-of-life: added search filters across admin views to find what you need faster
- Messenger: mobile UX revamp with better virtual keyboard handling, improved conversation starter alignment, optional hide-close in compact mode, and automatic light/dark mode fallback
Bug Fixes
- Fixed a dialog cleanup issue that could block screen interactivity after closing
- Resolved grouping inaccuracies in usage charts for performance records
- Improved mobile Messenger initialization for conversation starters and device theme detection
- Corrected compact mode behavior with an option to hide the close button where desired
- Addressed various mobile layout and virtual keyboard edge cases for a smoother typing experience
- Improved Form behavior when overriding team tasks and ensured email formatting is respected during collection
- Refined dashboard data refreshes for webhooks, Forms, and phone resources to reduce stale views
We’re rolling out powerful new customization options for the Dimedove Messenger, especially in compact mode. You can now add your company logo, fine-tune exactly what’s displayed on desktop and mobile, and guide visitors with streamlined quick replies. Conversation Starters and Smart Replies are unified into tappable suggestions, making it faster for prospects to jump into the right flow. Everything is configurable in the Design tab and updates instantly with no code required.
- Customizable compact mode with company logo branding
- Per-device visibility controls to tailor the Messenger on desktop and mobile
- Unified quick replies combining Conversation Starters and Smart Replies
- Seamless embedding with improved width behavior and non‑blocking layout
Features
- Configure Messenger compact mode directly in the Design tab
- Upload and display your company logo to match your brand
- Control what appears on desktop vs. mobile (e.g., headers, subtitles, quick replies, conversation starters)
- Conversation Starters and Smart Replies now render as consistent quick replies for faster interactions
- Safer preview experience with graceful handling of invalid preview links
- Updated browser tab titles to better reflect your brand and context
Bug Fixes
- Fixed compact mode width handling and removed dead space that could block page content
- Improved chat error handling and automatic redirect behavior at the end of Form flows
- Minor visual fixes: improved link colors in light mode and clearer close button styling
- Telephony polish: smoother phone/SMS UX with performance optimizations, more natural voice pacing during tool use, and improved multilingual voice handling
- More reliable external ID capture in Forms and an in-dashboard webhook payload preview for easier testing
- General stability and performance improvements across Messenger and chat
We’re excited to introduce Forms, a revolutionary approach to prospect qualification that transforms rigid data collection into natural, engaging conversations. Traditional forms force prospects into checkboxes and text fields, limiting the richness and authenticity of the information they share. Forms solve this by deploying your AI agents in a dedicated channel explicitly designed for conversational data collection, enabling you to gather diverse, nuanced insights that traditional input fields could never capture.Forms are perfect for businesses qualifying prospects at scale who need specific datapoints to optimize their conversion flow. Each Form gives your agent a focused mission: collect a defined set of inputs through natural dialogue while leveraging all your existing agent configurations and instructions. You can customize the agent’s behavior specifically for each Form, ensuring the conversation aligns perfectly with your qualification goals. The beauty is in the flexibility: prospects can share complex information, clarify details, and provide context in their own words, all while your agent intelligently guides them through the process.Setting up Forms is effortless. Create a Form, define the data you need, customize your agent’s approach, and Dimedove hosts and manages the entire experience. Each Form gets a shareable link you can embed anywhere: in emails, on landing pages, in ads, or wherever your prospects are. You can assign external IDs for tracking, configure redirect URLs for post-submission flows, and set up webhooks to instantly push collected data into your own systems. Every Form conversation appears in your unified Inbox alongside chat, phone, and SMS interactions, giving you complete visibility across all engagement channels.Forms also support full internationalization, adapting to any language your agent’s business supports, and include built-in preview and testing capabilities so you can perfect the flow before going live.
- Conversational Forms for natural, human-like data collection
- Rich data capture beyond traditional form inputs and constraints
- Agent-powered qualification at scale with intelligent conversation flows
- Fully hosted and managed shareable Form links by Dimedove
- Custom Form configurations with agent behavior tailored per Form
- External ID tracking and post-conversation webhooks for seamless integrations
- Unified Inbox integration showing all Form conversations alongside other channels
- Multi-language support with automatic Form internationalization
- Preview and testing capabilities to validate flows before deployment
Features
- Create unlimited conversational Forms for prospect qualification and data collection
- AI agents collect defined datapoints through natural, engaging dialogue
- Forms leverage existing agent configurations with per-Form customization options
- Fully hosted Form links managed by Dimedove for easy sharing and embedding
- Assign external IDs to Forms for tracking and CRM integration
- Configure redirect URLs to control post-submission user flows
- Post-conversation webhooks to export collected data to external systems in real-time
- All Form conversations stored in unified dashboard Inbox with chat, phone, and SMS
- Rich data collection beyond traditional form inputs: context, clarifications, and nuanced responses
- Built-in Form preview and testing mode to validate conversation flows
- Automatic internationalization supporting all agent-configured languages
- Form-specific agent instruction customization for optimized qualification flows
- Shareable Form links embeddable in emails, landing pages, ads, and campaigns
Bug Fixes
- Improved Form webhook delivery reliability for high-volume scenarios
- Fixed edge cases in multi-step Form conversation state management
- Enhanced Form redirect URL handling for complex parameter passing
- Resolved Form preview mode reset issues after configuration changes
- Optimized Form loading performance for faster initial conversation startup
We’re thrilled to announce native telephony support, bringing your AI agents to voice and SMS channels. Phone calls and text messaging remain natural, trusted, and accessible ways for many prospects to reach businesses. Whether someone prefers the convenience of a quick text or the personal touch of a phone conversation, your agents are now ready to engage meaningfully on both channels.Setting up telephony is remarkably simple. Purchase a managed phone number directly from the Dimedove dashboard, enable calls and/or SMS, assign your agent, and you’re live. No complex integrations, no technical overhead: just seamless deployment to voice and text channels. Your agents leverage state-of-the-art voice models engineered for low latency and natural, delightful voice experiences that feel genuinely human.What makes this truly powerful is continuity. Every phone call and SMS conversation appears directly in your unified Inbox alongside all other interactions. Insights, contact details, and conversation history flow seamlessly across channels. Even better, visitors are recognized by their phone number, allowing agents to pick up conversations exactly where they left off, whether the last interaction was a text, a call, or a web chat. This level of personalization across voice and SMS creates an agent experience unlike anything available today.
- Native voice and SMS support for AI agents on phone channels
- Managed phone numbers purchasable directly from the dashboard
- Zero-integration setup with instant channel activation
- State-of-the-art voice models for low-latency, natural conversations
- Unified inbox showing all calls, texts, and web conversations together
- Cross-channel recognition with phone number-based visitor identification
- Seamless conversation continuity across voice, SMS, and web channels
Features
- Purchase and manage phone numbers directly from the Dimedove dashboard
- Enable voice calls and/or SMS messaging for any agent with one click
- Assign agents to phone numbers for instant telephony deployment
- Low-latency voice conversations powered by state-of-the-art voice models
- Natural, human-like voice experiences designed for customer engagement
- All phone and SMS conversations accessible in the unified dashboard Inbox
- Automatic visitor recognition through phone numbers across all channels
- Conversation history and context preserved when switching between voice, SMS, and web
- Contact insights and attributes automatically captured from phone interactions
- Separate usage-based charges for telephony services
Bug Fixes
- Improved voice model response latency for faster call interactions
- Enhanced SMS delivery reliability for high-volume scenarios
- Fixed edge cases in cross-channel conversation threading
- Resolved phone number validation issues during purchase flow
- Optimized contact matching logic for phone number recognition
We’re excited to introduce full screen mode, a powerful new deployment option that transforms how you can present your AI agents. This immersive, full-width experience is perfect for businesses wanting to dedicate entire pages to their conversation interface, whether as a standalone support portal, a dedicated consultation page, or an interactive product guide.Full screen mode removes all traditional widget constraints, giving your agent conversations the space they deserve. Your customers get a distraction-free, professional interface that feels like a native part of your brand experience. The setup is effortless: simply navigate to your agent’s Design tab and toggle full screen mode on. Changes apply instantly, and you can switch between full screen and embedded modes anytime without any code changes.This release also includes significant performance improvements across the platform, making your agents faster and more reliable than ever.
- Full screen mode for immersive, full-width agent chat experiences
- Real-time design switching between full screen and embedded modes
- Zero-code deployment with instant configuration updates
- Performance optimizations for faster agent responses
- Enhanced reliability with prompt caching and initialization improvements
Features
- Full screen mode available in the agent Design tab for dedicated conversation pages
- Instant toggle between full screen and embedded widget modes without redeployment
- Optimized full-width interface for immersive customer experiences
- Seamless brand integration with full design control in full screen mode
- Agent prompt caching optimizations for faster response times
- Accelerated agent initialization reducing time-to-first-message
Bug Fixes
- Implemented agent prompt caching optimizations for improved performance
- Fixed duplicate contact creation issue in high-traffic scenarios
- Accelerated agent initialization for faster conversation startup
- Resolved edge cases in full screen mode responsive behavior
- Improved session handling for seamless mode switching
We’re strengthening our commitment to data privacy and security with the implementation of advanced de-identification and anonymization capabilities for third-party LLM processing. This ensures your sensitive data remains protected while maintaining the full power of AI processing capabilities.Additionally, we’re introducing custom agent performance definitions that give businesses complete control over how their agents are measured. Choose from three performance metric options - instructions alignment, task completion, and datapoints gathering - to define exactly how your agents should be incentivized and evaluated.
- De-identification and anonymization for third-party LLM processing
- Custom agent performance metrics with flexible measurement options
- Enhanced data privacy and security commitment
- Improved agent evaluation system for better business alignment
- Minor bug fixes and improvements across the platform
Features
- Implemented de-identification and anonymization for all third-party LLM processing
- Enhanced data privacy and security protocols to protect sensitive information
- Custom agent performance definition system with three metric options: instructions alignment, task completion, and datapoints gathering
- Flexible performance measurement allowing businesses to choose how their agents are incentivized
- Improved agent evaluation system for better business goal alignment
- Comprehensive documentation available at docs.dimedove.com/platform/team/usage
Bug Fixes
- Resolved minor UI inconsistencies in agent performance dashboard
- Fixed data processing edge cases in anonymization pipeline
- Improved error handling for custom performance metric configurations
- Enhanced stability of third-party LLM integration workflows
- Various performance optimizations and minor improvements
We’ve significantly improved our mixture of agents architecture powering agent conversations. Dimedove now leverages breakthroughs from the newly released GPT-5 model from OpenAI, including enhancements in dynamic reasoning (think when needed), optimized instruction following, tool calling, and memory/context management. At the core of our agent architecture, we’ve fundamentally enhanced how agents manage conversation history, weigh user memories, and balance chat history with recent messages.This release delivers smarter, more contextual conversations with improved file handling and clearer progress tracking giving your agents deeper understanding and better user experiences.
- GPT-5 model integration with dynamic reasoning and enhanced instruction following
- Overhauled agent architecture for improved conversation history and memory management
- Enhanced loading states with detailed progress tracking for agent operations
- Larger file upload support for richer agent content and interactions
- Improved contact extraction from insights for third-party scenario handling
Features
- Integration with OpenAI’s GPT-5 model featuring dynamic reasoning capabilities
- Enhanced instruction following and advanced tool calling functionality
- Improved memory and context management for more coherent conversations
- Redesigned agent architecture for better conversation history weighting
- Enhanced user memory consideration in response generation
- Detailed loading states showing agent progress: knowledge base search, reasoning, web browsing, contact updates, and response composition
- Expanded file upload capacity for agent content processing
Bug Fixes
- Enabled larger file uploads for comprehensive agent content processing
- Improved contact attributes extraction from insights for third-party scenarios
- Fixed conversation history balance between recent messages and stored context
- Resolved loading state inconsistencies during agent operations
We’ve rolled out secure webhook signing to help teams verify the authenticity and origin of every request. All outgoing payloads now include signed headers that can be validated with your team’s secret key. Alongside this, we’ve introduced publishable and secret API keys, enabling more secure integrations and scoped installations across environments.This release provides the foundation for building automated workflows that are safe, scalable, and trustworthy, giving your agents more ways to work for you without compromising security.
- Webhook signature headers for tamper detection and origin verification
- Publishable + secret keys for teams managing agents and integrations
- Scoped messenger installs with key-bound validation
- Improved installation security and agent embedding workflows
Features
- Signed webhook headers using team-specific secrets
- Team-level publishable and secret keys now available in dashboard
- Scoped messenger install flows using API key validation
- Install security improvements with tighter key-origin linking
Bug Fixes
- Resolved delayed key regeneration timing bug
- Fixed occasional webhook replay issue on retries
- Corrected key copy-to-clipboard behavior in dashboard
The Dimedove Messenger is now live and installable via
@dimedove/messenger, our official NPM package. With a single line of code, you can add our agent UI to any site, from Webflow and Shopify to custom frameworks like Next.js. We’ve also rolled out visual and behavioral enhancements: adaptive smart replies, agent memory improvements, and full security control for domains and CORS.This update empowers teams to launch secure, beautiful, and responsive agent experiences faster than ever.- Messenger install package (
@dimedove/messenger) for frictionless setup - Domain whitelisting and dynamic CORS for secure embedding
- Memory improvements for better conversation history and continuity
- Messenger UX enhancements: translucent UI, embedded feel, auto-adaptive dark mode, design control
- Smart reply system for adaptive conversation suggestions
Features
- Initial release of
@dimedove/messengerpackage - Built-in support for Webflow, Shopify, Wix, and custom frameworks
- Domain restrictions and dynamic CORS handling per workspace
- Messenger design refresh with liquid-glass styling and branding controls
- Smart reply suggestions and improved context-following behavior
- Agent memory improvements for returning visitors
Bug Fixes
- Fixed cross-origin embed inconsistencies with Webflow sites
- Corrected message duplication on fast reply inputs
- Improved initial load performance on low-bandwidth connections
- Resolved scroll locking bug on mobile messenger window
We’ve officially entered beta. This release introduces the full Dimedove dashboard experience, complete with team roles, agent creation and configuration, knowledge source management, and core security controls. Contacts and Inbox are now available to help businesses track interactions, extract structured insights, and manage conversations live. Behind the scenes, we’ve laid the groundwork with hardened cloud infrastructure and improved deployment automation to support the scale ahead.
- Dashboard beta with team roles, agent creation, and knowledge config
- Inbox launch with live view, agent actions, and flagged conversations
- Contacts system with attribute management and automatic insight capture
- Security controls including role-based access, logouts, and domain restrictions
- UX improvements to agent setup, knowledge inputs, and team workflows
- Infrastructure hardening for safer deployments and improved reliability
Features
- Beta dashboard with agent configuration, team access, and usage monitoring
- Contacts launched with insight extraction and custom attributes
- Inbox with real-time visibility, flagged conversation tracking, and summaries
- Role-based access control with admin/member support
- Live agent security settings including allowed domains and sign-out tools
- Deployment pipeline hardened with automated scaling and geo-protection
Bug Fixes
- Resolved inconsistent agent saving states in creation flow
- Fixed contact list sync delay after new conversations
- Corrected edge case crashes on empty team dashboards
- Minor visual fixes in the Inbox session viewer