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Qualified Opportunities

Every business on a paid Dimedove plan benefits from an outcomes-based pricing layer.
This ensures that, beyond base subscription features, you only pay variable usage when our agents deliver clear business value. The outcome unit we measure is called a Qualified Opportunity.

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Definition

A Qualified Opportunity represents a conversation where the agent successfully advances a visitor, client, or prospect in a way that meets the business’s own definition of qualification. This reflects the kind of work a Business Development Representative (BDR) or broker would normally do when turning interest into an opportunity for follow-up.

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How we count

A conversation is counted as one Qualified Opportunity when it meets one of the performance metrics defined by the business during agent setup. These criteria, when fulfilled, represent an inferred Qualified Opportunity:
  1. Instructions-Aligned Outcome
    The conversation counts when the agent achieves the intended outcome described in its Instructions. An internal Dimedove evaluation agent determines whether the conversation fulfilled this intent, and records a short rationale.
  2. Task Completion
    The conversation counts when the agent completes a specific Task (e.g., book a demo, request a quote, handoff to broker). The Task is selected from the list of Tasks defined in the agent configuration.
  3. Data Signal Collection
    The conversation counts when the agent captures a minimum number of qualification datapoints (e.g., budget, timeline, intent, needs). The business selects which datapoints matter most, from a predefined list provided by Dimedove.

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Guardrails and transparency

  • One conversation can have at most one Qualified Opportunity.
  • Businesses configure, but Dimedove enforces guardrails. This prevents overly complex or unrealistic definitions.
  • Every Qualified Opportunity includes an explanation (e.g., “Captured Budget + Timeline + Needs” or “Completed Task: Book demo”) for transparency.
  • Performance metrics must accurately reflect business objectives. The chosen performance metric directly impacts your agent’s conversational direction, focus areas, and operational efficiency. Selecting an inappropriate metric may lead to suboptimal agent behavior. Refer to our Terms of Service for details on performance metric requirements.
  • Disputes: If you believe a Qualified Opportunity was incorrectly counted, contact billing@dimedove.com for review.

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Why this matters

This model ensures that:
  • You benefit from variable pricing tied to meaningful outcomes, not just abstract usage volume.
  • Qualification is measured in a way that is aligned with each your business’s goals, while remaining consistent and fair across all organizations.
  • The process is transparent — every counted opportunity is logged with a reason.

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Disputes

If you believe a Qualified Opportunity was incorrectly counted, contact billing@dimedove.com for review.