Legal
Cookie policy
Effective Date: 2025-07-01
Last Updated: 2025-08-27
Third-Party Services may also set cookies and similar technologies, including:
Legal Inquiries: legal@dimedove.com Security Inquiries: security@dimedove.com Mailing Address:
Dimedove Technologies Inc.
4 Pl. Ville-Marie #300
Montréal, QC H3B 2E7
Canada
This Cookie Policy is part of our comprehensive privacy framework designed to protect your information while enabling the innovative AI agent capabilities that power modern customer engagement.
Last Updated: 2025-08-27
Introduction
This Cookie Policy explains how Dimedove Technologies Inc., operating as “Dimedove” (“we,” “us,” “our,” or “Company”), our service providers, and technology partners automatically collect information through our websites at https://dimedove.com and https://dashboard.dimedove.com (collectively, the “Sites”) and in connection with our AI agent building platform and related services (the “Services”). This policy should be read alongside our Privacy Policy and Terms of Service, which provide additional information about how we collect, use, and protect your personal information.What Are Cookies and Similar Technologies?
Cookies are small text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings for the purpose of tracking user activity, helping visitors navigate between pages efficiently, remembering preferences, improving the browsing experience, and enabling functionality, analytics, and security features. Local Storage (including HTML5) functions like cookies but enables the storage of larger amounts of data and persists until explicitly cleared by the user or application. Session Storage temporarily stores data during a browser session and is automatically deleted when the browser tab is closed. Web Beacons (also known as pixel tags or clear GIFs) are typically used to track whether a webpage or email was accessed, opened, or specific content was viewed or clicked. Authentication Tokens are secure credentials used to verify user identity and maintain secure access to the platform without requiring repeated login credentials. CSRF Tokens are security tokens used to prevent cross-site request forgery attacks by validating that requests originate from authorized sources.Categories of Cookies and Similar Technologies
The categories of cookies and similar technologies used on our Sites include:Strictly Necessary
These cookies and technologies are essential for the Sites and Services to function and cannot be switched off. They are usually set in response to actions you take that amount to a request for services, such as logging in, filling in forms, or setting privacy preferences. Without these cookies, some or all of our Services may not function properly.Performance & Analytics
These cookies and technologies allow us to count visits and traffic sources so we can measure and improve the performance of our Sites and Services. They help us understand which pages are most and least popular, how visitors navigate around the Sites, and identify technical issues. Data collected may be de-identified or anonymized to protect individual privacy. All information collected is aggregated and does not directly identify you.Functional
These cookies and technologies enable enhanced functionality and personalization on our Sites and Services. They may be set by us or by third-party providers whose services we have integrated into our platform. If you do not allow these cookies, some or all functionality may not work properly.Advertising & Marketing
These cookies and technologies may be set by our advertising and analytics partners to collect information about your use of our Sites and Services over time and across different websites and devices. They help us understand user behavior, measure the effectiveness of our marketing campaigns, and improve our Services. Your consent is required for these cookies.Specific Cookies and Technologies We Use
The following table details the specific cookies and similar technologies used on our Sites:| Technology Name | Category | Purpose | Duration | Provider |
|---|---|---|---|---|
| input | Strictly Necessary | Used by Dimedove to control the display and behavior of AI agent chatbots across user browser tabs and sessions | Until manually cleared | Dimedove |
| csrf | Strictly Necessary | Used by Dimedove to protect against cross-site request forgery attacks by validating that requests originate from authorized sources | Session | Dimedove |
| access_token | Strictly Necessary | Used by Kinde for secure user authentication and platform access management | As configured by Kinde | Kinde (https://kinde.com/) |
| refresh_token | Strictly Necessary | Used by Kinde to maintain user sessions and refresh authentication without requiring re-login | As configured by Kinde | Kinde (https://kinde.com/) |
| id_token | Strictly Necessary | Used by Kinde to store user identity information for platform authentication and authorization | As configured by Kinde | Kinde (https://kinde.com/) |
- Kinde — Authentication and identity management provider.
- Google — OAuth sign-in functionality and Google Analytics. Google Analytics cookies typically persist for up to 2 years.
- Stripe — Payment processing provider. Cookies generally persist for the session or up to 1 year depending on the function.
- Analytics and Security Providers — Services used to monitor performance, detect anomalies, and prevent fraud. Duration varies depending on provider.
AI Agent Deployment Cookies
When you deploy AI agents created through our platform on your own websites or applications (your “Customer Properties”), those AI agents may use additional cookies and similar technologies to:- Maintain conversation state and context across user interactions
- Remember user preferences and previous conversations
- Provide personalized responses and experiences
- Collect analytics data about AI agent performance and user engagement
- Providing appropriate cookie notices to your users
- Obtaining prior consent where required by applicable law
- Ensuring compliance with privacy regulations in your jurisdiction
- Including information about AI agent cookies in your own privacy policy and cookie policy
Your Choices and Controls
Cookie Consent Banner
You can manage your consent preferences at any time through our cookie consent banner available on our Sites. Your consent choices are stored securely, respected across visits, and can be withdrawn at any time.Browser Settings
Most web browsers automatically accept cookies, but you can modify your browser settings to:- Block all cookies
- Block specific types of cookies
- Delete existing cookies
- Receive notifications when cookies are set
Platform Settings
Within the Dimedove platform, you may have options to:- Manage your account preferences
- Control certain functional features
- Adjust notification settings
Third-Party Opt-Outs
For third-party cookies, you may:- Visit the privacy settings of third-party providers directly
- Use industry opt-out tools where available
- Configure browser settings to block third-party cookies
Mobile Devices
On mobile devices, you can:- Adjust privacy settings in your device’s system preferences
- Manage app-specific permissions and data access
- Use privacy-focused browsers that block tracking technologies
Cookie Consent and Legal Compliance
Quebec and Canadian Law Compliance
We comply with applicable Canadian privacy laws, including Quebec’s Bill 25 and PIPEDA. In line with Bill 25, Dimedove maintains governance rules for the lifecycle of personal information collected through cookies, including retention, destruction, and complaint handling. These rules are available upon request.Consent Management
Where required by law, we obtain appropriate, granular consent before setting non-essential cookies. You may accept or decline each category (Performance & Analytics, Functional, Advertising & Marketing). Consent can be withdrawn at any time.International Considerations
If you access our Sites from outside Canada, additional privacy laws may apply. We implement appropriate safeguards to ensure compliance with applicable international privacy regulations while primarily operating under Canadian law.Data Security and Protection
We implement appropriate technical and organizational measures to protect information collected through cookies and similar technologies, including:- Encryption of sensitive data in transit and at rest
- Secure storage and access controls
- Regular security monitoring and updates
- Compliance with industry security standards
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:- Changes to our use of cookies and similar technologies
- Updates to our Services and platform features
- Modifications required by applicable laws or regulations
- Improvements to our privacy practices
- Update the “Last Updated” date at the top of this policy
- Provide notice through our Sites or Services
- Obtain renewed consent where required by applicable law
Contact Information
If you have questions, concerns, or requests regarding this Cookie Policy or our use of cookies and similar technologies, please contact us: General Support: support@dimedove.comLegal Inquiries: legal@dimedove.com Security Inquiries: security@dimedove.com Mailing Address:
Dimedove Technologies Inc.
4 Pl. Ville-Marie #300
Montréal, QC H3B 2E7
Canada
Additional Resources
For more information about:- Our data collection and processing practices: See our Privacy Policy
- Terms of use for our Services: See our Terms of Service
- Your privacy rights: Contact us using the information provided above
This Cookie Policy is part of our comprehensive privacy framework designed to protect your information while enabling the innovative AI agent capabilities that power modern customer engagement.