Last Updated: 2026-09-25
Overview
Where Dimedove Technologies Inc. (“Dimedove”) processes personal information on a Business Customer’s behalf, it acts as a data processor and engages certain subprocessors that may process personal data submitted to Dimedove’s AI agent building platform and related services. Dimedove acts in its own capacity for account administration, billing, security, fraud prevention, legal compliance, and its own business operations, as described in Section 13.3 of our Privacy Policy. These subprocessors are listed below with a description of their services, the data they may access, and data processing locations. Dimedove services and data are hosted in the Amazon Web Services (AWS) Canada Central (ca-central-1) region. This list may be updated by Dimedove from time to time in accordance with our customer contracts.Core Subprocessors (Always Active)
These subprocessors are integral to the operation of the Dimedove platform and process data for all customers. Amazon Web Services, Inc.: Cloud hosting, storage, and processing (including AI processing) of customer data. Accesses all customer data as the infrastructure provider. (Canada) Stripe, Inc.: Payment processing, subscription billing, and financial transaction services. Accesses billing email, payment method details, and usage meter data. (USA) Kinde Pty Ltd: User authentication, identity management, and access control services. Accesses authentication credentials, user identity information, and session data. (Australia/Global) Resend, Inc.: Transactional email delivery, including emails that AI agents and workflows send to end users. Accesses recipient email addresses and email content. (USA) Loops Technologies, Inc.: Email delivery for platform notifications and marketing. Accesses team member email addresses, notification content, and marketing preferences. (USA) Temporal Technologies Inc.: Workflow orchestration for automations, outbound batches, and agent work. Accesses record identifiers and timestamps only, not message content. (Canada) Intercom, Inc.: Customer support messenger in the Dimedove dashboard. Accesses team member names, email addresses, and support conversations. (USA)AI Model Providers
These subprocessors provide AI inference capabilities. Dimedove selects the AI models and providers used to deliver the Services. OpenAI, L.L.C.: AI model services and natural language processing. Accesses conversation content transmitted for AI inference. (USA) Google L.L.C.: AI processing (Gemini models), including reading images and documents shared in conversations, website analytics, and OAuth sign-in. Accesses conversation content and attachments for AI inference, and authentication data. (USA/Global) Anthropic, PBC: AI model services and processing. Accesses conversation content transmitted for AI inference. (USA) Groq, Inc.: High-performance AI inference and processing services. Accesses conversation content transmitted for AI inference. (USA) Cerebras Systems Inc.: High-performance AI inference used to process agent tool results. Accesses conversation context and tool results transmitted for AI inference. (USA) Baseten, Inc.: AI model hosting for phone-based AI agents. Accesses call transcripts and context transmitted for AI inference. (USA) TypeSafe: Review of messages drafted by AI agents before they are sent. Accesses message drafts and related context, with personal identifiers masked before transmission. (USA)Voice and Speech Providers
These subprocessors let phone-based AI agents listen and speak in real time. Deepgram, Inc.: Real-time speech recognition for phone calls. Accesses live call audio. (USA) Cartesia AI, Inc.: Speech synthesis for phone-based AI agents. Accesses the text of agent replies. (USA) ElevenLabs, Inc.: Speech recognition for specific details in phone calls, such as names, email addresses, and numbers. Accesses short segments of call audio. (USA)Communication and Channel Providers
Twilio Inc.: Programmable communication services, SMS, voice, and phone number management. Accesses phone numbers, SMS message content, and voice audio for real-time telephony. (USA)Content and Data Processing Providers
Spider Cloud Technologies: Web scraping and data extraction services for knowledge base features. Accesses URLs and web page content as directed by Business Customers. (USA) Exa Labs, Inc.: Web search and research services used for AI agent web search and for contact and company enrichment. Accesses search queries and the contact or company identifiers submitted in an enrichment request. (USA) ip-api.com: IP geolocation used for country detection and security rules. Accesses visitor IP addresses. (Global)Customer-Initiated Integration Providers
These subprocessors only process data when a Business Customer actively connects the integration. Data sharing is initiated and controlled by the Business Customer, who determines what data is shared and how it is used. Attio Ltd.: CRM and customer relationship management services. Accesses contact data and conversation insights as configured by the Business Customer. (UK/Global) HubSpot, Inc.: CRM and marketing automation services. Accesses contact data and conversation insights as configured by the Business Customer. (USA) Zoho Corporation Pvt. Ltd.: CRM and business application services. Accesses contact data and conversation insights as configured by the Business Customer. (USA/India) Pipedrive OU: CRM and sales pipeline management services. Accesses contact data and conversation insights as configured by the Business Customer. (Estonia/USA) Close Inc.: CRM and sales communication services. Accesses contact data and conversation insights as configured by the Business Customer. (USA) Salesforce, Inc.: CRM and enterprise cloud services. Accesses contact data and conversation insights as configured by the Business Customer. (USA) Airtable, Inc.: Database and workspace services. Accesses records and contact data as configured by the Business Customer. (USA) Applied Systems, Inc. (Applied Epic): Agency management system for insurance brokerages. Accesses client and policy data as configured by the Business Customer. (USA) Slack Technologies, LLC: Team collaboration and communication platform. Accesses message content and channel data when Business Customers connect a Slack workspace for AI agent deployment. (USA) Meta Platforms, Inc.: Facebook Messenger and Instagram messaging channels. Accesses user profile identifiers, usernames, and message content when Business Customers connect a Facebook page or Instagram account for AI agent deployment. (USA) TikTok Inc.: TikTok messaging and comment moderation for connected business accounts. Accesses user identifiers, message content, and comment content when Business Customers connect a TikTok account for AI agent deployment. (USA/Global) Microsoft Corporation: Microsoft Teams and Outlook calendar services. Accesses Teams message content and user profiles, and calendar availability, event details, and mailbox time zone settings, when Business Customers connect Microsoft 365. (USA/Global) Cal.com, Inc.: Scheduling and calendar booking services. Accesses booking details and attendee contact information as configured by the Business Customer. (USA) Calendly LLC: Scheduling and calendar booking services. Accesses booking details and attendee contact information as configured by the Business Customer. (USA) Squarespace, Inc. (Acuity Scheduling): Scheduling and calendar booking services. Accesses booking details and attendee contact information as configured by the Business Customer. (USA)Internal Operations Subprocessors
These subprocessors support Dimedove’s internal operations and do not directly process end user or customer conversation data. GitHub, Inc.: Source code repository, CI/CD, and collaboration tools. (USA) Mintlify, Inc.: Documentation platform and knowledge base publishing services. (USA) Linear Orbit, Inc.: Project management and issue tracking. (USA) Notion Labs, Inc.: Collaboration, documentation, and knowledge management. (USA)Data Processing Locations
Customer data is hosted in Canada, in the AWS Canada Central region (ca-central-1). Certain AI processing services may involve cross-border data transfers as part of model inference and processing, conducted in accordance with applicable data protection laws, our Privacy Policy, and Security Policy.Subprocessor Updates
Dimedove reserves the right to add, remove, or modify subprocessors as necessary to provide and improve our services. Material changes to this list will be communicated to customers through appropriate channels, including:- Email notifications to account administrators
- Updates posted to our website and platform
- In-platform notifications where applicable
Contact Information
For questions about our subprocessors or data processing practices, please contact: General Support: support@dimedove.comLegal Inquiries: legal@dimedove.com
Security Inquiries: security@dimedove.com Dimedove Technologies Inc. 4 Pl. Ville-Marie #300 Montréal, QC H3B 2E7 Canada
This Subprocessors List is part of our comprehensive data protection and privacy framework. For additional information about how we protect and process data, please refer to our Privacy Policy and Security Policy.