Last Updated: 2026-03-13
Overview
Dimedove Technologies Inc. (“Dimedove”) acts as a data processor and engages certain subprocessors that may process personal data submitted to Dimedove’s AI agent building platform and related services. These subprocessors are listed below with a description of their services, the data they may access, and data processing locations. Dimedove services and data are hosted in Amazon Web Services (AWS) regions US East (us-east-1) and Canada Central (ca-central-1). This list may be updated by Dimedove from time to time in accordance with the terms of our Data Processing Agreements and customer contracts.Core Subprocessors (Always Active)
These subprocessors are integral to the operation of the Dimedove platform and process data for all customers. Amazon Web Services, Inc.: Cloud hosting, storage, and processing (including AI processing) of customer data. Accesses all customer data as the infrastructure provider. (USA/Canada) Stripe, Inc.: Payment processing, subscription billing, and financial transaction services. Accesses billing email, payment method details, and usage meter data. (USA) Kinde Pty Ltd: User authentication, identity management, and access control services. Accesses authentication credentials, user identity information, and session data. (Australia/Global) Resend, Inc.: Transactional email delivery and communication services. Accesses recipient email addresses and email content for platform notifications. (USA) Loops Technologies, Inc.: Email marketing and campaign delivery services. Accesses user email addresses and marketing preferences. (USA)AI Model Providers
These subprocessors provide AI inference capabilities. The specific provider(s) used depend on the Business Customer’s agent configuration. OpenAI, L.L.C.: AI model services and natural language processing. Accesses conversation content transmitted for AI inference. (USA) Google L.L.C.: AI processing (Gemini models), analytics services, OAuth authentication, Workspace (email, calendar), and Google Drive (file storage/collaboration). Accesses conversation content for AI inference, authentication data, and connected workspace data. (USA/Global) Anthropic, PBC: AI model services and processing. Accesses conversation content transmitted for AI inference. (USA) Groq, Inc.: High-performance AI inference and processing services. Accesses conversation content transmitted for AI inference. (USA) Meta Platforms, Inc.: AI model services and processing. Accesses conversation content transmitted for AI inference. (USA) ElevenLabs, Inc.: AI voice synthesis, text-to-speech, and audio generation services. Accesses text content for speech synthesis only. Dimedove does not send voice recordings to ElevenLabs. (USA)Communication and Channel Providers
Twilio Inc.: Programmable communication services, SMS, voice, and phone number management. Accesses phone numbers, SMS message content, and voice audio for real-time telephony. (USA)Content and Data Processing Providers
Spider Cloud Technologies: Web scraping and data extraction services for knowledge base features. Accesses URLs and web page content as directed by Business Customers. (USA)Customer-Initiated Integration Providers
These subprocessors only process data when a Business Customer actively connects the integration. Data sharing is initiated and controlled by the Business Customer, who determines what data is shared and how it is used. Attio Ltd.: CRM and customer relationship management services. Accesses contact data and conversation insights as configured by the Business Customer. (UK/Global) HubSpot, Inc.: CRM and marketing automation services. Accesses contact data and conversation insights as configured by the Business Customer. (USA) Zoho Corporation Pvt. Ltd.: CRM and business application services. Accesses contact data and conversation insights as configured by the Business Customer. (USA/India) Pipedrive OU: CRM and sales pipeline management services. Accesses contact data and conversation insights as configured by the Business Customer. (Estonia/USA) Close Inc.: CRM and sales communication services. Accesses contact data and conversation insights as configured by the Business Customer. (USA) Salesforce, Inc.: CRM and enterprise cloud services. Accesses contact data and conversation insights as configured by the Business Customer. (USA) Slack Technologies, LLC: Team collaboration and communication platform. Accesses message content and channel data when Business Customers connect a Slack workspace for AI agent deployment. (USA)Internal Operations Subprocessors
These subprocessors support Dimedove’s internal operations and do not directly process end user or customer conversation data. GitHub, Inc.: Source code repository, CI/CD, and collaboration tools. (USA) Mintlify, Inc.: Documentation platform and knowledge base publishing services. (USA) Linear Orbit, Inc.: Project management and issue tracking. (USA) Notion Labs, Inc.: Collaboration, documentation, and knowledge management. (USA)Data Processing Locations
Customer data processing occurs primarily in:- United States (AWS US East region, us-east-1)
- Canada (AWS Canada Central region, ca-central-1)
Subprocessor Updates
Dimedove reserves the right to add, remove, or modify subprocessors as necessary to provide and improve our services. Material changes to this list will be communicated to customers through appropriate channels, including:- Email notifications to account administrators
- Updates posted to our website and platform
- In-platform notifications where applicable
Contact Information
For questions about our subprocessors or data processing practices, please contact: General Support: support@dimedove.comLegal Inquiries: legal@dimedove.com
Security Inquiries: security@dimedove.com Dimedove Technologies Inc. 4 Pl. Ville-Marie #300 Montréal, QC H3B 2E7 Canada
This Subprocessors List is part of our comprehensive data protection and privacy framework. For additional information about how we protect and process data, please refer to our Privacy Policy and Security Policy.