Email channels are available to teams on the Pro subscription and above.
Key Features
Inbound Email Forwarding
- Forward emails from any business address (support@, sales@, info@, etc.)
- Each channel receives a unique Dimedove inbound address
- Works with any email provider that supports forwarding (Gmail, Outlook, Yahoo, etc.)
- Maintain your existing email addresses while adding AI support
AI-Powered Responses
- Agent automatically responds to incoming emails
- Full access to your agent’s knowledge base and configured tasks
- Consistent tone and messaging across all email responses
- Override instructions allow channel-specific agent behavior
Custom Domain Replies
- Send replies from your own verified domain instead of a Dimedove address
- Complete DNS verification process with DKIM support
- Professional appearance with replies coming from your business domain
- Fallback to Dimedove address if domain is not verified
Thread Continuity
- Proper email threading maintains conversation context
- RFC 5322 compliant headers ensure replies appear in the same thread
- Full conversation history preserved across multiple exchanges
- Email clients display conversations correctly
Human Handoff
- Team members can take over conversations at any time
- Choose between permanent handoff or timeout-based resume
- When set to resume after timeout, agent automatically continues after a period of human inactivity
- All email threads visible in your unified inbox
Benefits
- 24/7 Coverage: Respond to customer emails at any hour without staffing concerns
- Faster Response Times: Instant replies reduce customer wait times
- Consistent Quality: Same level of detail and tone for every response
- Reduced Workload: Handle routine inquiries automatically, freeing your team for complex issues
- Unified Management: All email conversations flow into your Dimedove inbox alongside chat and other channels
- Full History: Complete conversation records for compliance and reference