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Documentation Index

Fetch the complete documentation index at: https://docs.dimedove.com/llms.txt

Use this file to discover all available pages before exploring further.

Individual contact pages provide detailed views of visitor profiles, enabling businesses to manage structured attributes, view unstructured insights, and track all data collected through agent conversations.

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Contact Profile View

Each contact profile displays:
  • Contact ID - Unique identifier displayed in breadcrumb navigation
  • Anonymous badge - Shown when no identifying attributes are populated
  • Last updated timestamp - When contact attributes were last modified
  • Raw insights access - Button to view all unstructured insights collected

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Contact Attributes

The contact attributes interface enables businesses to:
  • View all defined attributes - Display both custom and default attribute fields
  • Edit attribute values - Update structured data fields directly
  • Track attribute timestamps - See when each attribute was last updated
  • Identify attribute sources - Distinguish between AI-inferred and manually-entered data
  • Support multiple input types - Handle text inputs and text areas (up to 10,000 characters)
  • Auto-populate from conversations - Attributes can be automatically extracted from chats
  • Manage localized attributes - Display attribute names in English or French based on user locale

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Attribute Modes

Each attribute can operate in two modes:

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AI-Inferred Mode

  • Attributes are automatically extracted from conversation context
  • Values populate based on AI analysis of chat content
  • Requires “Sync” operation to extract latest conversation data
  • Updates automatically when new relevant information is detected

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Manual Mode

  • Attributes must be manually entered by team members
  • Values are not automatically extracted from conversations
  • Provides control over data entry for sensitive or specific fields
  • Prevents AI from overwriting manual entries

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Attribute Actions

Businesses can:
  • Save changes - Update all modified attribute values simultaneously
  • Sync attributes - Trigger AI extraction of attributes from conversation history
  • Manage attribute definitions - Access attribute configuration interface
  • Switch attribute modes - Toggle between AI-inferred and manual for each attribute
  • View unsaved changes - Indicator shows when modifications haven’t been saved

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Attribute Examples and Placeholders

Each attribute displays:
  • Localized name - Attribute name in user’s selected language
  • Example values - Placeholder text showing expected input format
  • Current value - Populated data from conversations or manual entry
  • Last modified timestamp - Relative time since last update

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Blocking Contacts

Teams can block individual contacts to manage unwanted interactions or prevent abuse. Blocking a contact is a single-click action available directly from the contact’s profile.

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What Happens When a Contact Is Blocked

  • Agent responses are disabled - Your agent stops responding to the blocked contact across all connected channels
  • Messages are still recorded - Incoming messages from blocked contacts continue to be saved for audit and compliance purposes
  • Profile remains accessible - The contact’s profile, attributes, and conversation history are fully preserved
  • Takes effect immediately - Blocking applies as soon as the action is confirmed

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Unblocking a Contact

Contacts can be unblocked at any time from their profile. Once unblocked, normal agent interactions resume immediately across all channels.