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Form URLs

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Preview URL

  • Available in draft or live status
  • Used for testing before going live
  • Fully functional but marked as preview mode
  • Access via “Test” button in Forms table

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Public URL

  • Only available when form is enabled (live status)
  • Used for production with real visitors
  • Submitted data is processed normally
  • Access via “Copy URL” button in Forms table

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External IDs

Optional parameters that can be appended to form URLs. Purpose: Link form submissions to external systems (CRM records, campaigns, user sessions) Usage:
  1. Enter external ID when copying a URL
  2. ID is automatically appended to URL
  3. Submissions include this ID in webhook payloads and API responses
Example: 
https://form.dimedove.com/f/A7B9I6H4?external_id=user_ui12y31i2u

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Form Status

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Draft (Disabled)

  • Form is being configured
  • Only preview URL is accessible
  • Submissions not processed in production

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Live (Enabled)

  • Form is publicly accessible
  • Public URL is active
  • Submissions are processed and stored
  • Data flows to integrations and webhooks

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Enabling Forms

Prerequisites:
  • Agent is assigned and live
  • All required configuration is complete
  • Form passes validation
Process:
  1. Navigate to Forms section
  2. Toggle status switch to “Enabled”
  3. Form becomes immediately accessible via public URL

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Disabling Forms

Toggle status switch to “Disabled” to take form offline.
  • Public URL becomes immediately inaccessible
  • Preview URL remains accessible

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Deleting Forms

Requirements:
  • Form must be disabled first
  • Cannot be undone
Process:
  1. Disable the form
  2. Click “Delete” action
  3. Confirm deletion
Note: Deleting a form does not delete submitted data (chats and contacts remain accessible).
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