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Social channels are available to teams on the Pro subscription.
Social channels let you deploy your Dimedove agents to the messaging platforms your customers already use. Connect your accounts, assign agents, and start engaging customers across social platforms, all managed from the Socials section in your dashboard.

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Supported Channels

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Messenger

Deploy your agents to Facebook Messenger through your business pages. Customers who message your page receive the same AI-powered qualification and support you’ve configured in Dimedove. Learn more about setting up Messenger →

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Key Features

  • Multi-channel deployment - Assign agents to different social channels based on your needs
  • Unified Inbox - All social conversations appear in your Dimedove Inbox alongside web chat, forms, and other channels
  • Agent assignment - Choose which Dimedove agent handles each social channel
  • Enable and disable control - Toggle channels on and off instantly without losing your configuration
  • Automatic contact creation - Visitor profiles are created automatically from social conversations

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Benefits

  • Meet customers where they are - Engage on the social platforms your audience already uses
  • Consistent qualification - Apply the same AI-powered qualification across all your channels
  • Centralized visibility - Monitor every conversation from your Dimedove dashboard
  • Quick setup - Connect and deploy agents in just a few clicks