Skip to main content
Individual chat pages provide detailed views of conversations, enabling businesses to analyze customer interactions, review AI agent actions, and understand conversation outcomes.

​
Chat Details

Each chat view displays:
  • Conversation type - Chat, call, SMS, or form submission indicator
  • Last activity timestamp - Time since last user interaction
  • Call duration - For voice calls, displays total conversation duration in minutes
  • Associated agent - Agent emoji and name that handled the conversation
  • Linked form - Form name (if conversation originated from a form submission)
  • Performance qualification badge - Indicates conversations with recorded performance metrics
  • Contact information - Direct link to associated contact profile

​
AI-Generated Summaries

When conversation summaries are enabled, businesses can access:
  • Conversation title - AI-generated title summarizing the conversation topic
  • Conversation summary - Detailed summary of key discussion points and outcomes
  • Human intervention flag - Badge indicating when human assistance was requested
  • Expandable summaries - Toggle to view full summary content

​
Conversation Tabs

​
Events Tab

The Events tab enables businesses to:
  • Review tool calls - View all AI agent tool executions during the conversation
  • Track task completions - See completed tasks (API calls, calendar bookings, emails)
  • Monitor tool success status - Identify successful and failed tool executions
  • View execution timestamps - Track when each tool was called
  • Distinguish tasks from tools - Separate task-based actions from direct tool calls
  • Navigate to task details - Direct links to task configuration pages
  • Refresh tool call data - Manually update tool call information (5-second auto-refresh)
Tool call information includes:
  • Tool or task name
  • Success/failure status indicator
  • Time of execution
  • Associated agent task details (when applicable)

​
Insights Tab

The Insights tab enables businesses to:
  • View contact insights - Access all unstructured data collected about the visitor
  • Track insight timestamps - See when each insight was captured
  • Review raw insights - Unprocessed key-value pairs extracted from conversations
  • Monitor insight updates - Automatically refreshes every 5 seconds
  • Manually refresh insights - Force refresh of insight data
Insights are displayed as:
  • Key-value pairs
  • Timestamp of capture
  • Read-only formatted text areas

​
Messenger Preview

Each chat view includes:
  • Live conversation preview - Read-only view of the full conversation
  • Reversed role display - Shows conversation from the business perspective
  • Fixed conversation window - 600px height messenger window
  • Disabled interaction - Preview-only mode preventing accidental messages
⌘I