Skip to main content Basic Settings Internal identifier for organizing forms. Not shown to users.
Agent Assignment
Every form must be connected to an agent
Agent must be in “Live” status before form can be enabled
One agent can power multiple forms
Optional custom logo displayed at top of form
Recommended size: 250x150 pixels
Supports PNG, JPG formats
Estimated Duration
Optional completion time estimate
Options: 1, 5, 10, 15, or 30 minutes
Displayed to users when they start the form
Agent Overrides Override specific agent settings for this form. All overrides are optional.
Custom Instructions Replace the agent’s default instructions with form-specific instructions.
Custom First Message Replace the agent’s default greeting with a form-specific welcome message.
Supports multiple languages
Users see the greeting in their selected language
Custom Conversation Starters Replace default conversation starters with form-specific quick replies.
Maximum 4 starters per form
100 character limit per starter
Supports multiple languages
Only shown on first message
Custom Human Fallback Replace the agent’s default human fallback message with form-specific escalation handling.
Task Selection Choose which agent tasks are available in this form.
By default, all agent tasks are available
Enable override to select specific tasks only
Only active tasks can be selected
Title Main heading displayed at the top of the form.
Required for live forms
Supports multiple languages
Description Brief explanation of the form’s purpose displayed to users.
Optional
Supports multiple languages
Define data fields to collect from users.
Text - Single-line text inputNumber - Integer values onlyDecimal - Decimal/floating-point numbersBoolean - True/false valuesEach input field requires:
Key (Required)
Unique identifier for the field
Used in webhooks and API responses
Format: lowercase with underscores (e.g., first_name)
Auto-generated from name, can be edited
Name (Required)
Display name for the field
Shown to users during collection
Description (Required)
Explains what information is needed
Used by agent to understand collection requirements
Required
Mark if field must be collected
Agent ensures required fields are obtained
Reorder fields using the drag handle to the left of each input.
The agent follows this sequence when guiding visitors through a form, so you can create intentional flows (e.g., qualification before scheduling).
Drag-and-drop updates are saved instantly, allowing you to test new sequences without recreating inputs.
Use templates (First Name, Email, Phone, etc.) at the top of the inputs section to seed commonly used questions before fine-tuning their order.
Collection Mode Manual Collection
Agent explicitly asks user for this field
User provides value in response
AI-Inferred Collection
Agent extracts value from conversation context
No explicit question required
May not be collected if context is insufficient
Advanced submission controls Open the Advanced tab of a form to configure automation that keeps completion rates high.
Auto-submit on inactivity
Enable Auto-submit on Inactivity to let Dimedove finish the form when a visitor stops responding.
The platform monitors for short periods of inactivity and automatically submits the conversation using all collected answers, ensuring downstream systems still receive a full payload.
This setting is ideal for long forms or high-intent flows where you want partial data captured even if a prospect drops off.
Combine auto-submit with redirect URLs or post-form webhooks to continue journeys (CRM creation, scheduling links, etc.) even when the visitor abandons the chat near the end. 
