Event Types

`chat.started`

Occurs whenever a conversation begins, marked by a user sending a message.

Sample Request Body

`chat.ended`

Occurs whenever a conversation completes.

Sample Request Body

`chat.human_required`

Occurs whenever human assistance is needed.

Sample Request Body

`contact:insight.created`

Occurs whenever new contact insight is generated.

Sample Request Body

`contact:insight.updated`

Occurs whenever contact insight is modified.

Sample Request Body

{
  "id": "webhook_123456789",
  "type": "contact:insight.updated",
  "created": 1708646472,
  "data": {
    "contact_id": "8b146471-e88e-4322-86af-016cd36fd216",
    "key": "preference",
    "value": "email",
    "created": 1708646471
  }
}

`contact:attribute.created`

Occurs whenever a new contact attribute is added.

Sample Request Body

{
  "id": "webhook_123456789",
  "type": "contact:attribute.created",
  "created": 1708646472,
  "data": {
    "contact_id": "8b146471-e88e-4322-86af-016cd36fd216",
    "created": 1708646471
  }
}

`contact:attribute.updated`

Occurs whenever a contact attribute is modified.

Sample Request Body

{
  "id": "webhook_123456789",
  "type": "contact:attribute.updated",
  "created": 1708646472,
  "data": {
    "contact_id": "8b146471-e88e-4322-86af-016cd36fd216",
    "key": "company",
    "value": "Acme Corp",
    "created": 1708646471
  }
}

`task.completed`

Occurs whenever an agent task is finished.

Sample Request Body

{
  "id": "webhook_123456789",
  "type": "task.completed",
  "created": 1708646472,
  "data": {
    "task_id": "8b146471-e88e-4322-86af-016cd36fd216",
    "task_name": "Send welcome email",
    "chat_id": "8b146471-e88e-4322-86af-016cd36fd216",
    "created": 1708646471
  }
}

`performance.recorded`

Occurs whenever an agent logs a successful Qualified Opportunity. Learn more about Team Usage.

Sample Request Body

{
  "id": "webhook_123456789",
  "type": "performance.recorded",
  "created": 1708646472,
  "data": {
    "performance_record_id": "8b146471-e88e-4322-86af-016cd36fd216",
    "metric": "instructions",
    "details": "Instructions-Aligned Outcome: Successfully guided prospect through qualification process and captured key business requirements",
    "created": 1708646471
  }
}

Quickstart

Agents

Inbox

Contacts

Webhooks

Team

Legal

`chat.started`

`chat.ended`

`chat.human_required`

`contact:insight.created`

`contact:insight.updated`

`contact:attribute.created`

`contact:attribute.updated`

`task.completed`

`performance.recorded`

Quickstart

Agents

Inbox

Contacts

Webhooks

Team

Legal

​chat.started

​chat.ended

​chat.human_required

​contact:insight.created

​contact:insight.updated

​contact:attribute.created

​contact:attribute.updated

​task.completed

​performance.recorded

`chat.started`

`chat.ended`

`chat.human_required`

`contact:insight.created`

`contact:insight.updated`

`contact:attribute.created`

`contact:attribute.updated`

`task.completed`

`performance.recorded`