Instagram is available to teams on the Pro subscription.
Prerequisites
- A Dimedove account with the Pro subscription
- An Instagram professional account (business or creator)
- At least one Dimedove agent that is published and live
Setup
Step 1: Connect Your Instagram Account
- Navigate to Settings > Integrations in your Dimedove dashboard
- In the Social group, click Configure on Instagram
- Sign in with your Instagram professional account and allow Dimedove
Step 2: Create a Social Channel
- Go to Socials, under Channels in your dashboard sidebar, and click Add
- Give the channel a Name, choose the Assigned Agent, and set the Channel to Instagram
- Select the Connected Instagram Account this channel responds to
Step 3: Choose What Your Agent Handles
- Direct Messages: your agent answers the direct messages people send your account
- Comments & Moderation: your agent handles comments on your posts. Choose Public reply, Private reply, or both, add optional Reply Instructions, and turn on Auto-hide Comments with a description of which comments to hide
What Your Agent Does
- Answers direct messages with the same knowledge and personality it uses on every channel, reading the images and files people share
- Engages with comments on your posts, replying publicly in the thread or privately by direct message, so a question in the comments can turn into a one-on-one conversation
- Moderates by hiding comments that match your rules and letting the rest be
- Keeps you in the loop: every conversation appears in your Dimedove Inbox, contacts are created automatically, and the channel’s Activity tab shows every comment it handled