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Slack and Microsoft Teams agents are available to teams on the Pro subscription.
Workspace brings Dimedove into the chat tools your organization already uses: Slack, Microsoft Teams, or both. Deploy your agents to channels where people mention them to get answers, with the same knowledge, instructions, and tools they use everywhere else, and talk to Ask Dimedove, your team’s own assistant, in a direct message or a dedicated channel. Everything is managed from the Workspace page, under Channels in your dashboard sidebar. It lists your Slack and Microsoft Teams agents together, with the platform each one runs on, the Dimedove agent it uses, the channels it answers in, and whether it is enabled. Click Add and choose Slack or Microsoft Teams to create one.
Dimedove is not listed in the Microsoft Teams Store yet. Until it is, your Microsoft 365 administrator installs Dimedove from an app package that we provide, and Microsoft may refuse its replies in some organizations with an authorization error. Contact us to get the package, then follow Configuration.

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Slack and Microsoft Teams at a Glance

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Key Features

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Agents in Your Channels

Connect a Dimedove agent to a channel and people mention @Dimedove to talk to it. Your agent replies in the thread of the post, keeping channels organized while giving everyone the same accurate answers. You choose which agent answers in which channel, and you can switch agents at any time.

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Ask Dimedove Where You Work

A direct message with the Dimedove app in Slack, or a one-on-one chat with Dimedove in Microsoft Teams, reaches Ask Dimedove for the members of your team. You can also dedicate a channel to it. Your teammates ask questions about your workspace or hand work to an agent without leaving the conversation, and approve that work with Approve and Reject buttons in the thread. See Delegating work.

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One Occupant per Channel

Each channel is connected to either one agent or to Ask Dimedove, never both. An agent in a channel answers everyone in it, as it would a customer, while Ask Dimedove only works for people it recognizes as members of your team.

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Files and Images

Your agents read what people share in the conversation: images and documents in Slack, and images pasted into a message in Microsoft Teams. See Attachments.

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Unified Inbox

Conversations with your agents appear in your Dimedove Inbox with the Slack or Teams type, alongside every other channel, and the Workspace filter shows them together. Contacts are created and webhooks fire as they do for your other channels. Conversations with Ask Dimedove stay in your Ask Dimedove history instead.

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What Dimedove Can See in Microsoft Teams

  • The messages in the channels and chats where the Dimedove app has been added
  • The name and work email of the people in those conversations, used to recognize your teammates when they talk to Ask Dimedove
  • Images shared in those conversations
  • The user profiles in your organization’s directory, which Microsoft’s approval makes readable
Dimedove does not read any other channel, mailbox, file, or calendar in your organization.

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Benefits

  • Meet your team where it works: Get answers from your agents without leaving Slack or Microsoft Teams
  • Consistent answers: Everyone in your organization receives the same accurate information from your agents
  • Delegate in the flow of work: Hand work to Ask Dimedove from a chat and approve it in place
  • Complete visibility: Track every agent conversation from your centralized Dimedove Inbox

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Next Steps

Configuration

Connect Slack or Microsoft Teams, create your workspace agents, and connect them to your channels